Talent Acquisition Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time
Purpose of the Job

The Talent Acquisition Manager at ABC Worldwide partners with the recruitment team and hiring managers to oversee the sourcing, interviewing, evaluation, and successful placement of top talent within the organization, both in the contact centre and support environment.

Key ResponsibilitiesPeople Management
  • Responsible for the day-to-day management of the recruitment team.
  • Deal with all disciplinary issues arising within the department.
  • Leave authorization and attendance management.
  • Performance review and monthly 1-1 meetings.
  • Conduct regular team meetings with staff to update them on business requirements.
  • Sit in on meetings conducted by the recruitment team to provide support and direction where needed.
  • Provide guidance and support to the team when required.
  • Allocation of work to the team and management of output.
Capacity Management
  • Manage capacity planning activities in line with the budget.
  • Work with marketing to define advertising requirements.
  • Monitor the effectiveness of advertising.
  • Implement a staff referral program.
  • Analysis of best sources of candidates and build a strategy to maximize attraction opportunities.
  • Conduct regular workshops on recruitment techniques with hiring managers.
  • Ongoing profiling exercises.
  • Proactively source and engage candidates through the use of social media and other online tools, measuring the effectiveness of each.
  • Partner with various sales managers to understand departmental recruitment needs and individual portfolios.
  • Sit in on interviews.
  • Conduct collaboration sessions with hiring managers and recruitment officers to ensure alignment.
  • Sit in and contribute to senior-level interviews.
  • Deliver on key initiatives, including inclusion, diversity, and equity.
  • Liaise with required service providers to ensure effective delivery.
  • Sign off on all adverts before they go live.
Reporting
  • Provide insights on the effectiveness of recruitment activities.
  • Daily reporting on progress against the capacity plan.
  • Monthly reporting against set metrics, specifically around time to fill, cost per hire, month 1 performance, and CT.
  • Evaluate current recruitment practices and build a culture of continuous improvement.
  • Work with Learning to consolidate data and better understand throughput rates to best forecast recruitment needs.
Requirements, Tools, and Technology
  • Work with marketing to create positive brand awareness to aid talent attraction posted on various platforms.
  • Review recruitment tools used to ensure they are the best fit for purpose.
  • Work with hiring managers to define recruitment guides and scorecards prior to the second interview.
  • Host regular open day events, both on-site and virtual events.
  • The Breezy HR system is used for all applicant tracking, with no relevance to external documents.
  • The Breezy system is regularly updated, and pipelines are reviewed to ensure it reflects the company.
  • Candidates must use the Breezy system to input their information at the point of recruitment, creating a paperless environment.
  • Candidate experience is articulated in business processes.
  • Communication touchpoints are defined with clear messaging, keeping candidate information.
  • Candidates are contacted timeously.
  • Candidates have easy access to the recruitment team.
  • Candidates are well aware of the process and are prepped for the interview with hiring managers.
  • Any assessments conducted are communicated, and arrangements for feedback are made where appropriate.
  • All candidate information is appropriately stored and access-controlled.
Ad-hoc Requirements
  • Special projects.
  • Run bespoke training workshops when required.
  • Ensure the induction experience for a new starter is aligned to the company's values.
Pre-Assessment
  • Create a batch of assessment pre-interviews to give insight into the current level of skill.
  • Assess candidates based on predefined criteria.
  • Conduct various assessment days when required, in line with business requirements.
  • Ensure proper records of all learners attending the assessment centre.
Knowledge, Skills, and Experience
  • Experience in managing a team.
  • Ability to work with different levels and motivate.
  • Coaching approach.
  • Understanding of company performance management processes.
  • Ability to develop the team and maintain high levels of motivation.
  • Resource planning.
  • Contact centre environment.
  • Advertising.
  • Data analytics.
  • Planning and organizing work schedules.
  • Facilitation/presentation.
  • Excel.
  • Build relationships with people easily.
  • Presentation ability.
  • Understanding of current industry/market conditions.
  • Sound understanding of the Assessment principles.
  • Understanding of updated legislation.
  • Proper understanding of FAIS requirements.
  • Record keeping and understanding of FSB requirements.
  • Systems thinking methodology.
  • Understand the operational environment.
  • Understand coaching techniques.
  • Understand different personality types.
  • Ability to translate requests into a workable project.
  • Critical thinking.
  • Project management.
  • Process-oriented.
  • Interview skills.
  • Training and development.
  • Understanding of the sales environment.
  • Understanding of different personalities.
Behaviours/Competencies
  • Approachable.
  • Consistent.
  • Teamwork.
  • Persuasive.
  • Impact and influence.
  • Partners with stakeholders.
  • Detail-oriented.
  • Quick to action.
  • Detail-conscious.
  • Analytical.
  • Logical.
  • Communication skills.
  • Self-confident.
  • Negotiating skills.
  • Logical.
  • Analytical.
  • Developmental.
  • Communication.
  • Flexible.
  • Conflict handling.
  • Developmental.
  • Approachable.
  • Motivational.
  • Honest and open.
  • Inspirational.
  • Creative.
  • Passionate.
  • Flexible.
  • Good stress management.
  • Organized.
  • Listening.
  • Attention to detail.
  • Good.
  • Communication.

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