Customer Experience Liaison
3 weeks ago
Kinesis Holdings seeks consultants who are passionate about creating exceptional customer experiences and excel in a fast-paced, innovative setting. As a key member of our team, you will assist clients with their travel needs, from booking flights and hotels to arranging car rentals and providing guidance on travel visas.
Key Responsibilities:
- Manage a portfolio of existing clients and accounts to ensure strong client relationships and retention.
- Deliver exceptional, first-class customer service at all times.
- Provide clients with a range of unbiased travel options, not favoring any specific airline or supplier.
- Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance if required.
- Investigate reasons for cancelled quotations to identify areas for improvement.
- Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.
- Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.
- Achieve personal objectives in alignment with company KPIs and account SLAs.
- Maintain a strong understanding of key products, services, and unique selling points.
- Uphold and promote company values, behaviors, and culture.
- Actively participate in team meetings and contribute to discussions.
Requirements:
- Fluent in Dutch, German, and English.
- At least 2 years of continuous experience in customer service, ideally in an international contact centre setting.
- Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities.
- Strong computer skills and confident in internet navigation.
- Flexibility to work UK and US hours, as needed.
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