Commercial Underwriting Specialist
1 week ago
Job Title: Commercial Underwriter
About the Role:
We are seeking a highly skilled Commercial Underwriter to join our team at HR Genie.
Key Responsibilities:
• Effectively maintain commercial underwriting standards and provide quality client service.
• Issuing new policies, renewals, and endorsements on the CIMS3 System.
• Prepare new business quotes, underwrite in accordance with standards, policies, and procedures.
• Support the sales team in acquiring and retaining profitable business.
• Attend to administration and written communication, ensuring all documentation is processed accurately and correctly.
• Ensure queries are resolved as per company standards, negotiating renewal terms, and preparing renewal documentation.
• Ensure renewal reviews are completed timeously, retentions are calculated, and survey requirements are met as per laid down procedures.
• Correct unprofitable policies, ensure policies are not overexposed, and checking policies before sending to clients.
• Provide telephone contact with clients when they phone in with queries or amendments/additional covers, and saving all work electronically.
Service Delivery:
• Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures, and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
Maintaining Effective People Practices:
• Align own behaviour with the organization culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Collaborate and work with the Underwriting team to ensure required service levels are delivered.
Continuous Improvement:
• Ensure adherence to organizational policies, practices, and procedures.
• Identify and recommend areas/ways to improve processes.
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