Cfsc Manager

**Company**:Bryanston
**Qualification**:Degree in Demand/Supply chain or related

**Experience**: 3 - 5 years or more experience in Customer Service & Cross-functional expedience (SC, MS&S, FI)

**Closing date**: 26 August 2024

**Position Summary**

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a CFSC Manager to be based in Bryanston.

In this role you will be responsible to drive innovative collaborative Supply Chain solutions that deliver a competitive advantage by optimizing cost to serve and maximizing fresh product availability in both Traditional and Modern Trade environment, as well as give inputs and roll out together with the Sales Team the defined O2C Service Strategy for ESAR Market. The customer account stakeholder manager responsible for CFR, OSA, DCSA, Efficiency projects and the sole responsibility of running the customer collaborations from a Supply Chain perspective. Be the internal voice of customer and provide value added insights, sharing with customers the Good and Bad News, ‘Know your customer’ all aspects Supply Chain and Commercial, influence internal and external value of customer, Constant and insightful communication with all stakeholders to strengthen and support business, Drive efficiency projects, AGS, Joint Forecasting and drive Fill Rate for Customer, Work with the Customer on a plan to correct or enhance.

**A day in the life of a CFSC Manager**:
**Deliver Supply Chain value creation for Nestlé and the Customer**
- Understanding the Customer’s KPIs, agreeing targets with the Customer, and reporting regularly against these targets
- Understanding and raising the awareness of the Customer's Supply Chain and its alignment to Nestlé’s Supply Chain to deliver efficiency and on-shelf availability
- Ensure warehouse stocks and quality management is in place with Key customers.

**Drive cross functional alignment**
- In partnership with Sales and across the Nestle Supply Chain, define and lead a common customer Supply Chain strategy with Key customers (30-60-90)
- Work with the Sales to define joint improvement plans with Customers to enhance Nestlé's "ability to win", supported by CFSC methodologies (Joint Business Planning)
- Provide visibility of Key account Customers' inventories to facilitate discussion in Pre MSR (monthly sales review)/MBPC (Monthly business plan cycle) and confidently challenge in the MBP meetings to ensure being the internal voice of the customer
- Increase quality of the Customer Collaborations to equal the value added for both Customer and Nestle Internally

**Be a Supply Chain ambassador for Nestlé and the Customer**
- Drive success of Customer Order Fulfilment, On Shelf Availability, On Shelf Freshness and Distributor Stock Availability.
- Be the customers point of contact for supply chain (e.g. ensure Supply Chain priorities and measures are followed in joint business plans with key customers), excluding operational order management (CSA)
- Highlight the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation through CLER projects
- Drive all other Supply Chain Customer efficiency initiatives e.g. Cost to Serve, Collaborative Planning, etc. and represent Nestlé in the industry through CLER projects
- Develop, in close cross functional collaboration, a Market Service Strategy that considers the different types of customers and their needs, to provide them with the most adequate, cost-effective services.
- Ensure the proper long-term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. Also, all updates to the model must be timely communicated to all stakeholders. Coordinate, together with O2C optimization team, the training and development of SC/Sales/Finance specialist
- Drive the implementation of the Customer Service Plan, monitor and adjust where necessary. (JBP)

**Conduct negotiations for Logistic Allowances**
- Preparation and completion of LTT negotiations
- Ensure that Logistic Allowance calculations are consolidated and paid as per LTT agreements.
- Tracking of the pallet efficiencies and ensuring that other opportunities are scoped and considered to improve***

**What will make you successful?**
- Degree in Demand/Supply chain or related
- 3 - 5 years or more experience in Customer Service & Cross-functional expedience (SC, MS&S, FI)
- Successfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledge
- Demand & Supply Planning
- Distribution/ Materials Handling
- Sales and/or Marketing
- Working experience in Project management experience to implementation of major project/s or change programme
- Working experience Key Account Custo