Claims Handler: Processing and Settlement Specialist

1 month ago


Bryanston, South Africa HR Genie Full time
Key Responsibilities:

• Register and process claims for personal and commercial policies, ensuring compliance with insurance policies and company procedures.
• Appoint assessors and confirm cover to settle claims efficiently.

Service Delivery:
• Maintain high-quality service standards, ensuring customer satisfaction through effective communication and resolution of queries and complaints.
• Develop and implement work routines to achieve service delivery goals, collaborating with the Claims team to ensure required service levels are met.

Continuous Improvement:
• Identify areas for process improvement and recommend changes to enhance efficiency and effectiveness.
• Ensure adherence to organizational policies, practices, and procedures, and participate in the creation of new standards and control systems to maintain service delivery excellence.

Requirements:
• A minimum of three years' claims experience with a claims settling mandate and five years' working experience in the Short Term Insurance industry.
• Relevant NQF 5 education and successful completion of the RE 5 Examination Level 1.
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