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Employee Onboarding Specialist

1 week ago

Johannesburg, Gauteng, South Africa Energy at Work Full time

We are seeking a highly skilled Employee Onboarding Specialist to join our team at Energy at Work. In this role, you will be responsible for educating new customers about our product and services, ensuring effective product adoption, and delivering exceptional customer support.

The ideal candidate will have high energy, be passionate about helping customers, and excel in written and spoken communication. They will also possess the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise.

Main Responsibilities:
  • Manage the customer from the point of sale to product adoption
  • Own and create plans for product implementation
  • Educate new customers about product best practices
  • Deliver company presentations and demos on site at the Wellness activation days
  • Help solve technical problems
  • Handle customer queries related to the product
  • Collect customer feedback and act on it
  • Support customers through emails, phone calls, chats, social media, video calls, etc.