Customer Service Expert

5 days ago


Cape Town, Western Cape, South Africa InTouch CPT (Global Telesales (Pty) Ltd. ) Full time

Job Summary: We are seeking a highly skilled Customer Service Consultant to join our team at InTouch CPT (Global Telesales (Pty) Ltd.). As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective call handling, quality assurance, and continuous improvement.

Key Responsibilities:

  • Processing flight reservations, re-bookings, and re-routings
  • Meeting quality standards and contributing to business productivity
  • Adapting to rotational shifts and public holidays

Requirements:

  • 1-2 years of customer service experience
  • Fluency in English and French
  • Valid asylum seeker or refugee status document

Additional Skills:

  • Proven customer service and sales skills
  • Computer knowledge
  • Adaptability to rotating shifts and public holidays


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