Sales Operations Coordinator
2 weeks ago
Sales Assistance:
o Support the development of sales proposals, agreements, and presentations.
o Keep precise sales documentation and produce regular reports for management through the company’s CRM system.
o Collaborate with the sales team to oversee customer accounts and address inquiries.
Client Relations:
o Address customer inquiries, resolve issues, and provide product details.
o Foster and maintain strong relationships with clients.
o Ensure timely follow-up on customer requests and feedback.
Administrative Responsibilities:
o Organize meetings, manage schedules, and arrange travel for the Technical Sales Director.
o Facilitate the smooth operation of daily office tasks, including filing, data entry, and correspondence management.
o Assist in the preparation of promotional materials and support marketing initiatives.
Order Management:
o Oversee orders from initiation to delivery, coordinating with warehouse and logistics teams.
o Ensure timely and precise order processing while maintaining inventory levels with warehouse teams.
o Track delivery timelines to meet customer expectations.
Technical Assistance:
o Support the Technical Sales Director with technical documentation, product specifications, and project oversight.
o Cultivate a comprehensive understanding of waterproofing and related market products and solutions.
o Provide technical guidance and support to clients as required.
Qualifications
Education:
o High school diploma & certificate/diploma in Business Administration, Sales, Marketing, or a related field is preferred.
Experience:
o At least 2-3 years of experience in a sales support or administrative capacity, preferably within the construction or waterproofing sector.
o Demonstrated success in managing customer service and administrative functions effectively.
Skills:
o Strong organizational and time-management capabilities.
o Excellent verbal and written communication skills.
o Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Project Planner, and PowerPoint), and other relevant software tools.
o Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
o Attention to detail and a proactive approach to problem-solving.
o Familiarity with technical documentation and product specifications in the waterproofing industry is advantageous.
Personal Attributes
High level of integrity and professionalism.
Positive attitude and strong work ethic.
Ability to work independently as well as collaboratively within a team.
Strong interpersonal skills and the ability to build rapport with clients and colleagues.
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