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Sales Operations Coordinator

2 months ago

Johannesburg, Gauteng, South Africa Capital Recruit Full time
Job Summary

The Sales Administrator will play a crucial role in maximizing efficiency and ensuring administrative functions in the Sales Division are operated according to set targets and in line with operational requirements.

Key Responsibilities
  • Assist the Sales team in preparing relevant documentation, including quotations and proforma invoices.
  • Process LE/CE orders in line with customer requirements and ensure timely completion and distribution.
  • Liaise with banks and credit providers to facilitate finance deals until final payment stages.
  • Manage sales orders, ensuring accurate processing and distribution to customers or collection from customers/transport.
  • Follow up on estimated delivery dates for out-of-stock items and communicate with the Sales team.
  • Coordinate requests from Area Sales Representatives and Dealers for demonstrations and new machine testing.
  • Record follow-up actions and update customer databases to reflect changes in customer status.
  • Ensure all administrative functions are in place and being followed effectively, in line with company and system requirements.
  • Facilitate customer complaints and queries, fostering dedication to service excellence in all aspects of work.
  • Assist the Admin Manager with ad-hoc tasks as needed.
Requirements
  • Minimum 3 years of administration experience.
  • Extensive experience with ERP and MIS systems, including Microsoft Office Suite and SAP.
  • Excellent administration experience, high-level customer orientation, and knowledge of company policies and systems.
  • ERP and MIS system skills, understanding of relevant legislation, excellent communication and decision-making skills, and outstanding interpersonal skills.
  • Achiever, Activator, highly developed stress management skills, attention to detail, mental alertness, judgement, endurance, and perseverance.
  • Internal locus of control, fairness, empathy, firm and consistent, strong value system, and team player.
  • Matric, Diploma in Business/Office Administration (N5), and fluency in English and Afrikaans.