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Customer Service Director

1 week ago

Johannesburg, Gauteng, South Africa Pineapple Full time

Pineapple is committed to providing exceptional insurance solutions to customers through the innovative use of technology.

We are seeking a highly skilled Key Accounts Team Manager who can lead our team and drive business growth.

Main Objectives:
  • Lead a team of customer service representatives, ensuring they meet performance targets and deliver high-quality service.
  • Provide coaching and development opportunities to enhance team members' skills and knowledge.
  • Encourage a positive and inclusive team culture, promoting diversity and motivation.
  • Efficiently address escalated customer inquiries and on-the-floor issues.
  • Develop and implement effective procedures for communication and coordination among team members.
Essential Qualifications:
  • Matric certification is mandatory, while relevant qualifications like R.E. would be beneficial.
  • Proven team management experience is highly valued.
  • Excellent analytical, decision-making, and problem-solving skills, combined with strong written and verbal communication abilities.
  • Able to work independently and within a team in a fast-paced environment.