Senior Software Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Vista Full time
Job Description:

We are seeking a highly skilled Senior Software Support Specialist to join our team at Vista. The successful candidate will provide 3rd line software support, training, implementation, and consulting services to our EMEA customer base.

Key Responsibilities:
  • Work with Vista's EMEA business partners and customers to investigate and resolve any Vista software-related issues within set SLA timelines.
  • Act as an escalation point to the 2nd line support team.
  • Act as the primary support contact for one Enterprise or multiple SME customers.
Software Deployment, Training and Consulting:
  • Deliver software deployment, training, and consulting services for the Vista system on-site and/or remotely within EMEA.
  • Analyze customer requirements and implement solutions within the Vista suite of software.
Requirements:
  • BSc degree in Information Technology, Computer Science, or equivalent.
  • Intermediate knowledge of SQL Server.
  • Intermediate knowledge of .NET.


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