Lead Operations Strategist
1 week ago
Lead Operations Strategist (Night Shift)
Are you prepared to embrace a pivotal leadership position within a rapidly expanding BPO enterprise? CallForce is in search of a dynamic individual to manage various initiatives aimed at clients primarily located in America and Australia. Success in this role hinges on delivering exceptional outcomes and distinguishing ourselves in a highly competitive sector.
Key Responsibilities
- Formulate and implement strategies to guarantee outstanding results for each initiative.
- Oversee client relationships and consistently fulfill SLA obligations.
- Promote excellence in sales and customer service.
- Emphasize differentiating our offerings in a challenging marketplace.
- Achieve and surpass performance benchmarks for outbound initiatives.
- Ensure adherence to quality standards and regulatory requirements.
- Guide, train, and inspire operational teams.
- Enhance service delivery through efficient scheduling and process improvements.
- Examine data to uncover trends and suggest enhancements for boosting sales, service, and quality performance.
- Effectively manage operational budgets.
- Establish reward and recognition programs.
- Support resource planning and recruitment efforts.
- Continuously assess and refine internal systems and procedures.
- Collaborate with IT and Infrastructure teams to improve operational efficiency.
- Ensure infrastructure aligns with SLA commitments.
Qualifications
- At least 5 years of experience in overseeing outbound sales contact centers.
- A minimum of 5 years in the BPO sector.
- At least 5 years of experience working with international clients and managing client relations.
- Proven track record of achieving campaign performance objectives.
Compensation: Competitive and commensurate with experience
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