Multilingual Customer Service and Sales Representative

4 weeks ago


Pretoria, Gauteng, South Africa Black Pen Recruitment Full time

Job Opportunity: We are seeking a highly skilled and multilingual customer service and sales representative to join our team at Black Pen Recruitment. As a representative, you will be responsible for providing exceptional customer service and sales support to our clients in the Spanish language.



Key Responsibilities:




  • Assist passengers with pre and post-flight travel-related queries in customer relations department in Spanish and English languages
  • Work on airline reservations systems and handling voice calls in English and Spanish may include some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels


Requirements:




  • Native level fluency in Spanish language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
  • Fully paid product and systems training provided.
  • Training: 4 weeks (Fully Paid).
  • Probation period: 4 months


What We Offer:




  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Probation period of 4 months
  • Opportunity to work with a prestigious airline brand


Language: Spanish



Location: Gauteng, South Africa



Workplace: Fully Remote



Working Hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.



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