Team Leader
10 hours ago
The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction.
Key Responsibilities:- Guest Services:
- Welcome guests upon arrival, provide check-in and check-out services.
- Respond to guest inquiries via phone or in person.
- Address and resolve guest issues and complaints in a timely and professional manner.
- Provide local area information, recommendations, and assistance with travel arrangements.
- Booking and Reservations:
- Manage guesthouse bookings through online platforms and direct reservations.
- Ensure accurate and up-to-date availability of rooms.
- Handle cancellations, modifications, and special requests.
- Property Management:
- Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
- Coordinate with housekeeping and maintenance teams to address any issues or repairs.
- Perform regular inspections to ensure high standards of cleanliness and safety.
- Administrative Duties:
- Maintain accurate records of bookings, payments, and guest information.
- Prepare invoices, manage payments, and handle refunds as needed.
- Monitor and manage the guesthouse budget.
- Marketing and Promotion:
- Promote the guesthouse on booking platforms and other relevant channels.
- Respond to online reviews and maintain a positive online presence.
- Implement marketing strategies to attract new guests and increase occupancy rates.
- Previous experience in hospitality, customer service, or property management is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to work independently and handle multiple tasks.
- Proficiency in basic computer applications, including booking systems and Microsoft Office.
- Knowledge of the local area and attractions is a plus.
This role requires a flexible schedule, including weekends and holidays. On-call availability for guest emergencies may be required. May involve some physical tasks, such as carrying luggage or assisting with property maintenance.
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