Journey Experience Coordinator

6 hours ago


Cape Town, Western Cape, South Africa Wilderness Safaris Full time

**Company Overview**

We are a leading tour operator in South Africa, specializing in unforgettable experiences for our guests. Our team is dedicated to delivering exceptional service and ensuring every trip is tailored to meet the unique needs of each client.

**Job Description**

We are seeking an experienced Journey Experience Coordinator to join our team in Cape Town. The successful candidate will be responsible for managing bookings, developing relationships with our partners, and providing exceptional customer service.

Key Responsibilities:

  • Manage and complete booking confirmations on the Wilderness Window system, ensuring accuracy and financial health of each booking.
  • Foster strong relationships with our TD and Ops specialists, communicating effectively to deliver exceptional service.
  • Ensure all intricate details of the booking are perfect, resulting in a seamless experience for our guests.

Candidate Profile:

We are looking for a highly skilled and organized individual with 2-4 years of experience in handling customer relationships and product development in the inbound travel industry. You should have a deep understanding of South Africa, specifically Cape Town, Garden Route & Safari Destinations, and Southern Africa.

Requirements:

  • Proven English literacy and computer literacy (Microsoft Office: Outlook, Teams, Excel, and Word)
  • Working knowledge of TourPlan and WETU or similar booking/operating systems
  • Excellent attention to detail, dynamic, and organized with excellent communication skills
  • Able to problem-solve without compromising accuracy and prioritize changes

Benefits:

We offer a competitive salary package, opportunities for professional growth and development, and a chance to work with a passionate and dedicated team.

Others:

We are committed to sustainability and conservation, and we believe that our role as a tour operator comes with a responsibility to protect and preserve the natural beauty of our surroundings.



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