Customer Retention Specialist
3 weeks ago
We are seeking a dedicated and skilled Customer Retention Specialist to join our team at OUTsurance.
About the Role
The ideal candidate will be responsible for handling difficult calls, retaining clients, and ensuring they remain part of the OUTsurance family.
Key Responsibilities
- Handle client queries and complaints in a competent, efficient, and professional manner.
- Deal with client interactions on all levels, adhering to quality standards and company values.
- Qualifications:
- Minimum Matric qualification or equivalent qualification.
- FAIS accreditation is essential.
- Preference will be given to applicants with prior financial services experience, particularly those with completed FAIS Regulatory Exams (RE5).
Requirements- Extensive sales and customer service experience is essential.
- Responsible for cross-selling existing policies while maintaining excellent customer service.
- Advantageous previous experience includes:
- Call centre experience in client-centric or sales environments.
- Experience in the Insurance and/or Short Term Insurance industry.
- Working in an environment with a performance-based salary or commission structure.
Attributes
The ideal candidate will possess the following attributes:
- Meeting and exceeding sales targets.
- Deadline and results-oriented.
- Client service-oriented.
- Attention to detail, ensuring excellent work quality and standards.
- Resilient, with the ability to push through and succeed in the face of adversity.
- Enthusiastic and passionate about the job and company.
- Effective planning and organizing skills.
- Adaptability, with the ability to adapt to different clients and work situations.
- Integrity, with honesty being a core value of the company.
- High tolerance for stress.
- Ambitious, with a drive to succeed.
- Highly motivated, driven by monetary reward and recognition.
- Client service enthusiasts, willing to go the extra mile for clients and company.
- Ability to work independently towards individual targets and goals.
Skills
- Above-average selling skills and ability.
- Great listening skills, ensuring an awesome customer service experience.
- Excellent interpersonal and communication skills.
- Excellent negotiation and persuasion skills to overcome objections.
- Solid computer literacy skills, with excellent keyboard skills and ability to navigate various computer applications.
- Solid administrative skills, ensuring great quality service to clients.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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