Insurance Operations Specialist
2 days ago
We are seeking a highly skilled Insurance Operations Specialist to join our team at HR Genie. As an Insurance Operations Specialist, you will play a vital role in ensuring the smooth operation of our short-term insurance services.
Key Responsibilities:
- Maintaining underwriting standards and providing quality client service by issuing new policies, renewals, and endorsements on the C360 System.
- Preparing new business quotes and underwriting in accordance with established standards, policies, and procedures.
- Attending to administration and written communication, ensuring all documentation is processed accurately and correctly.
- Negotiating renewal terms and preparing renewal documentation, ensuring timely completion of renewal reviews and accurate retention calculations.
- Requesting and monitoring surveys and survey requirements as per laid-down procedures, correcting unprofitable policies, and ensuring policies are not overexposed.
- Providing excellent customer service through telephone contact with clients and resolving escalated queries and complaints.
- Saving work electronically and maintaining service, quality, and desired outputs within specific functional processes.
Requirements:
- A Grade 12 Certificate or equivalent qualification, preferably with a short-term insurance qualification.
- Basic computer literacy, including experience with Microsoft Office Suite, and experience in short-term insurance underwriting or administration is beneficial.
- Proficiency in English and Afrikaans, with excellent communication and interpersonal skills.
Benefits:
- A competitive salary of R250,000 - R300,000 per annum, depending on experience.
- The opportunity to work with a dynamic team and contribute to the growth and success of HR Genie.
- Ongoing training and development opportunities to enhance your skills and knowledge in insurance operations.
About Us:
HR Genie is a leading provider of human resources solutions, dedicated to delivering exceptional service and support to our clients. We are committed to fostering a positive and inclusive work environment that encourages collaboration, innovation, and professional growth.
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