Customer Support Specialist

3 weeks ago


Centurion, Gauteng, South Africa Talent Evolution Ltd Full time

We are seeking a skilled German speaking Customer Support Specialist to join our team at Talent Evolution Ltd. As a key member of our Control Tower department, you will be responsible for handling customer enquiries and providing technical support to our European clients.

Key Responsibilities:

  • Handle customer enquiries via phone, Teams, email, and online meetings
  • Master data setup and maintenance in our Enterprise Asset Management System
  • Test system set-up before client go-live
  • Document standard operation procedures for new system functionality
  • Provide system demonstrations and user training to clients
  • Monitor client transactions and process discipline
  • Investigate system and data queries raised by clients
  • Collaborate with our IT Development department

Requirements and Skills:

  • Relevant tertiary qualification
  • Practical experience with ERP or WMS or tracking systems
  • Good analytical skills and computer skills
  • Strong Excel skills and SQL knowledge
  • English and German language proficiency


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