IT Service Delivery Manager

5 days ago


Randburg, Gauteng, South Africa Independent Resourcing Consultancy Full time

About the Role

This position involves overseeing the delivery of IT services, driving continuous improvement, and ensuring alignment with business objectives. The successful candidate will have expertise in IT service management, risk mitigation, and compliance.

Key Responsibilities:

  1. Manage IT service delivery, including incident and problem management.
  2. Collaborate with IT teams to develop and implement solutions that meet business needs.
  3. Develop and maintain SLAs that reflect business priorities and IT capabilities.
  4. Present updates on IT operations performance to management and stakeholders.
  5. Cultivate relationships with business stakeholders to negotiate and manage SLAs.

Requirements:

  • NQF Level 7 Qualification in Computer Science or equivalent.
  • Bachelor's Degree in IT or related field.
  • 5-7 years' experience, with 5 years in a managerial position.
  • ICT Application support.
  • ITIL Foundation certification.
  • Sound understanding of relevant IT frameworks and service management practices.
  • Good working knowledge of information security and data protection principles.


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