Service Delivery Lead

4 days ago


Randburg, Gauteng, South Africa Oxyon People Solutions Full time

Job Title: Service Delivery Lead

Oxyon People Solutions is seeking an experienced Service Delivery Lead to join their team.

About the Role:

We are looking for a highly skilled individual to lead service delivery operations. As a Service Delivery Lead, you will be responsible for coordinating service delivery, implementing new sites, and developing the sites and service department.

You will also be responsible for conducting planned task observations, site audits, scope of works, QMS, cross-functional audits on teams, and liaison between administration and the services & marketing manager.

Main Functions:

  • Coordinate service delivery operations.
  • Implement new sites, asset system.
  • Develop the sites and service department.
  • Planned task observations and other mandatory / statutory requirements.
  • Site audits, scope of works, QMS, cross-functional audits on teams.
  • Liaison between admin and the services & marketing manager.
  • Report writing.
  • Procedure writing.

Core Functions:

  • Lead service delivery operations to ensure high-quality service delivery.
  • Ensure compliance with all customer rules and fatal risk standards.
  • Address any safety critical issues immediately.
  • Good communication skills (verbal, written).
  • Highly motivated, competent & energetic individual.
  • Pro-active individual with a positive 'can-do' attitude.

Requirements:

  • Mature and domestically secure.
  • Prepared to spend time traveling, being away from home every month.
  • Work extended hours (overtime).
  • Pass a full medical including, heat tolerance, lung function tests as well as criminal and financial screening.


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