Manager Service Delivery Excellence

7 days ago

Randburg, Gauteng, South Africa Salt Employee Benefits Full time

The SDE Consultant will be responsible for overall delivery of designated client & managing the relationship.

RESPONSIBILITIES

Grow Relationships :

  • Responsible for servicing & retaining the major client assigned to them.
  • Responsible for identifying enhancements & implementing where approved.
  • Track SLA delivery and manage accordingly at all levels including ee & er.
  • Ensure all required information reaches clients & relationship is developed.

Reduce Unresolved Queries :

  • Resolution of escalated queries and/or communicating with client on problem areas.
  • Treating stakeholders with care & in line with TCF, POPI & other applicable legislation.
  • Manage delivery and query resolution to avoid complaints/escalations.
  • Demonstrate commitment & determination to providing solutions to clients.
  • Will be required to perform other functions from time to time.

Efficient - Delivery Management

  • Be punctual for meetings with internal & external service providers to remain current.
  • Costs to be considered, demonstrating most effective methods for servicing client.
  • Ensure comprehensive and speedy resolution to client queries.
  • Internal & External reporting to be submitted timeously - escalating where necessary.

NEW–SALTEB Brand

  • Professional communication, updating client, well presented & knowledgeable on Fund.
  • Annual planner for client and managing expected delivery internally and with client.
  • Identify gaps & map possible solutions for client and/or internal processes.
  • Improve client experience of SALT EB by streamlining processes & delivery.

QUALIFICATIONS

  • Relevant BCom, or Bachelor's Degree, MBA Preferable.
  • 10 years' experience in a similar position.
  • EB experience.
  • Certified Financial Planner (NQF Level 5) and other professional education requirements.
  • Employee Benefit Consulting experience of 10 years essential.
  • Excellent command of English.
  • 5 years experience in the Retirement Fund industry/Employee Benefits.
  • Ability to work independently and as a team member.
  • Knowledge of other SA Legislation.
  • Solving skills.
  • The incumbent may not be someone previously removed from an office of trust based on misconduct involving dishonesty.
  • The incumbent may not hold a criminal record.

ORGANIZATIONAL VALUES

  • Ensure adherence to all organizational objectives.
  • Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.
  • Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.
  • Any other duties as determined by the business needs and to participate in all organisational events as required.
#J-18808-Ljbffr

  • Service Delivery Excellence Manager

    3 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    We require a seasoned supervisor to lead our Product Support Department at Tracker Head office in Johannesburg.Key Accountabilities:Evaluate and optimize telephonic and electronic request handling processes to achieve AB rate & Service Level goals.Resolve complex customer inquiries through effective communication and collaboration with internal teams.Coach...

  • Delivery Excellence Manager

    18 hours ago

    Randburg, Gauteng, South Africa Bsg Full time

    We are looking for an experienced Delivery Excellence Manager to join our Delivery Management team. This individual will be accountable for driving delivery excellence across multiple programmes and projects, ensuring timely delivery and high-quality results.Main Purpose of the Role:The ideal candidate will be responsible for developing and implementing...

  • IT Service Delivery Manager

    18 hours ago

    Randburg, Gauteng, South Africa Alos Innovative Workforce Solution (Pty) Ltd Full time

    Job DescriptionWe are looking for an experienced IT Service Delivery Manager to join our team at Alos Innovative Workforce Solution (Pty) Ltd. In this role, you will be responsible for leading the delivery of IT services that meet our business needs.The successful candidate will have a deep understanding of IT service management principles, excellent...

  • Service Delivery Manager

    3 days ago

    Randburg, Gauteng, South Africa Abantu Staffing Solutions Full time

    We are seeking a Service Delivery Manager to join our team in Johannesburg. As a Service Delivery Manager, you will be responsible for overseeing the delivery of customer service, identifying areas for improvement, and developing strategies to enhance the customer experience.Responsibilities:Develop and implement strategies to improve customer satisfaction...

  • Director : Service Delivery Excellence & Rapid Response

    7 days ago

    Randburg, Gauteng, South Africa City Of Johannesburg Full time

    Job Title: Director: Service Delivery Excellence & Rapid ResponseJob Location: Gauteng, JohannesburgDeadline: April 18Minimum Requirements:Matric Certificate / Grade 12B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized by SAQA at NQF level 710 years' experience preferred in...

  • IT Service Excellence Manager

    3 days ago

    Randburg, Gauteng, South Africa Business Capital Group Full time

    About Our CompanyThe Business Capital Group is a dynamic and forward-thinking financial services company that offers a range of products and services to individuals and businesses. We are committed to delivering exceptional customer service and experience.Job SummaryWe are seeking an experienced IT Service Delivery Manager to join our team. The successful...

  • Service Excellence Manager

    7 days ago

    Randburg, Gauteng, South Africa Flink Recruitment Full time

    Role Summary:Flink Recruitment invites applications from skilled professionals for the position of Head of Maintenance. The ideal candidate will have experience in managing technical teams and driving service excellence. As the key stakeholder, you will lead the development of strategies to maintain and improve service delivery.Key Deliverables:Develop and...

  • Project Manager – Delivery Excellence

    7 days ago

    Randburg, Gauteng, South Africa Khonology (Pty) Ltd Full time

    Khonology is a digital services company focused on software development, Application Support, data analytics and engineering.We are seeking a skilled Delivery Manager to join our team.Main ResponsibilitiesImplement Agile Frameworks: Ensure the implementation of an Agile working framework for targeted teams in complex technological environments.Team...

  • Delivery Excellence Lead

    7 days ago

    Randburg, Gauteng, South Africa H2R Africa Full time

    In this role as Delivery Excellence Lead at H2R Africa, you will play a key part in driving the success of our organization through the effective delivery of projects.Key AccountabilitiesTranslate business strategy into programs and projects, ensuring alignment with organizational goals.Manage the entire delivery lifecycle, from ideation to solutioning and...

  • Service Excellence Manager

    3 days ago

    Randburg, Gauteng, South Africa Fnb Namibia Full time

    Service Excellence ManagerFnb Namibia is a dynamic financial institution that seeks to hire a skilled Service Excellence Manager to join our team.The successful candidate will be responsible for delivering exceptional service to our clients by ensuring that their needs are met promptly and efficiently. This includes understanding their requirements,...

  • Service Delivery Manager

    6 days ago

    Randburg, Gauteng, South Africa Reunert Limited Full time

    About the Role:We are seeking a highly skilled Service Delivery Manager to join our team at Reunert Limited. The successful candidate will be responsible for managing the service delivery to customers in a seamless manner, meeting and exceeding customer expectations in an efficient and cost-effective manner.Main Responsibilities:Accountable for overall...

  • Service Delivery Manager

    6 days ago

    Randburg, Gauteng, South Africa Netsurit Full time

    Netsurit's MissionWe're driven by a mission to empower our customers and employees alike, enabling them to achieve their personal and professional dreams. Our approach is centered around delivering exceptional service quality, freeing up our clients to focus on their broader business objectives.Job SummaryThe Service Delivery Manager plays a pivotal role in...

  • Service Delivery Manager

    6 days ago

    Randburg, Gauteng, South Africa Teraco – A Digital Realty Company Full time

    Job title: Service Delivery Manager (JHB East Rand)Job Location: Gauteng, JohannesburgDeadline: April 11, 2025DescriptionOBJECTIVESMain Functions Of The JobService Delivery ManagerManage a portfolio of clientsBuild strong and positive relationships with clients at various levelsAll Service Level Agreements to be maintained and reported on according to set...

  • IT Service Delivery Manager

    16 hours ago

    Randburg, Gauteng, South Africa Itc Worldwide, Ltd. Full time

    We are looking for an experienced IT Service Delivery Manager to join our team at ITC Worldwide, Ltd. In this role, you will be responsible for ensuring that our IT service delivery meets the highest standards of quality and efficiency.Job Description:Develop processes and documentation for help desk procedures.Evaluate user satisfaction and service delivery...

  • It Service Delivery Manager

    3 days ago

    Randburg, Gauteng, South Africa Business Capital Group Full time

    Job ResponsibilitiesIdentify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.Advise management and support leads on corrective actions to prevent reoccurrence of problems.Drive Quality, Develop Processes and Manage SLAs:Present updated processes and...

  • Service Delivery Manager

    16 hours ago

    Randburg, Gauteng, South Africa Rmb Nigeria Limited Full time

    Rmb Nigeria Limited is looking for a highly skilled Service Delivery Manager to join our team.">Job DescriptionThe Service Delivery Manager will be responsible for overseeing the delivery of exceptional customer service, ensuring that client needs are met promptly and efficiently. This role requires strong leadership skills, attention to detail, and the...

  • Service Delivery Manager

    16 hours ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    We are seeking an Operations Coordinator to support our Customer Service team in achieving exceptional service delivery. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Support the team lead in maintaining service...

  • IT Service Delivery Manager

    6 days ago

    Randburg, Gauteng, South Africa Lovisa Pty Ltd Full time

    Lovisa Pty Ltd is a fast-fashion Retail company with a global presence and an infectiously energetic growth trajectory. As a key member of our dynamic IT Service Delivery team, the role of the IT Service Delivery Coordinator involves coordinating and enhancing IT service delivery to ensure optimal efficiency and superior customer satisfaction.The successful...

  • IT Service Delivery Manager

    7 days ago

    Randburg, Gauteng, South Africa Netsurit Group Full time

    Johannesburg, South Africa Managed ServicesAbout the JobJob Title: IT Service Delivery ManagerModel: RemotePurpose: As a key member of our managed services team, you will be responsible for providing exceptional service delivery to our clients. You will manage escalations, ensuring that problems are resolved and issues are addressed at the appropriate...

  • IT Service Delivery Director

    16 hours ago

    Randburg, Gauteng, South Africa Entelect Full time

    IT Service Delivery DirectorEntelect is seeking a highly skilled IT Service Delivery Director to join our team.About the RoleWe are looking for an experienced professional with a strong background in IT service delivery and management. The ideal candidate will have a proven track record of delivering high-quality IT services and leading cross-functional...