IT Service Delivery Manager

2 days ago


Randburg, Gauteng, South Africa Ellison Institute Of Technology Oxford Full time

About This Role: We are seeking an experienced IT Business Analyst with a strong background in health information systems (HIS) to support the development, implementation, and continuous improvement of health IT solutions.

This role will involve working closely with cross-functional teams to ensure business processes, system implementations, and service delivery meet regulatory requirements, industry standards, and user expectations in the healthcare and life sciences sectors.

Key Requirements:
  • Bachelor's or Master's degree in Computer Science, Information Systems, Health Informatics, or a related field.
  • 5+ years of experience as an IT Business Analyst, preferably in healthcare, life sciences, or medical research domains.
  • Strong expertise in health information systems (HIS), Electronic Medical Records (EMR), and Digital Health Solutions (LAB, IoT, Telemedicine).
  • Proven experience with business process modeling (BPMN, UML) and technical documentation.
  • Broad understanding of Machine Learning and Artificial Intelligence.
  • Familiarity with ITIL service management frameworks and healthcare IT regulatory standards.
  • Experience with Agile and Waterfall methodologies in software development and implementation projects.


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