Lead IT Service Delivery Manager

4 days ago


Randburg, Gauteng, South Africa IOCO Full time

IOCO is seeking a seasoned IT Operations Management professional to lead our ITOM initiatives. As our ideal candidate, you will bring expertise in IT infrastructure, service management, and project delivery to drive business outcomes.

Key Accountabilities:

  • Develop and implement ITOM strategies to improve service quality, reduce downtime, and enhance overall IT performance.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes.
  • Lead the development and execution of IT service management processes, including incident, problem, and change management.
  • Manage and optimize the performance of our critical applications, ensuring high availability and minimal disruptions.
  • Mentor and develop IT professionals to build a high-performing team.

Requirements:

  • 5+ years of experience in IT operations management or a related field.
  • Strong understanding of IT service management principles and practices.
  • Proficiency in IT service management tools like ServiceNow or Jira.
  • Experience with project management methodologies such as Agile or Scrum.
  • Proven track record of delivering results-driven projects and improving IT service quality.


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