Customer Account Recovery Specialist

1 month ago


Cape Town, Western Cape, South Africa Mass Markets Full time

About the Role

We are seeking a skilled Customer Account Recovery Specialist to join our team at Mass Markets. This individual will be responsible for resolving open accounts with customers in a professional and respectful manner.

Job Summary

The Customer Account Recovery Specialist will work closely with customers to understand their financial situations and negotiate payment plans that meet their needs. The ideal candidate will have excellent communication skills, be highly organized, and be able to work well under pressure.

Responsibilities

  • Negotiate payment terms with customers
  • Develop and implement effective collection strategies
  • Communicate with customers via phone, email, and mail
  • Analyze customer data to identify trends and opportunities for improvement
  • Meet or exceed monthly sales targets
  • Provide exceptional customer service and build strong relationships with customers

Requirements

  • High school diploma or equivalent required; degree preferred
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits

  • Competitive salary: $45,000 - $60,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off policy
  • Opportunities for career advancement and professional growth
  • Fun and dynamic work environment

About Us

Mass Markets is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences and driving business results. We pride ourselves on our commitment to excellence, innovation, and teamwork. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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