Debt Recovery Specialist

2 weeks ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

About The Legends Agency

The Legends Agency is a dynamic finance team seeking a skilled Debt Recovery Specialist to manage trade credit accounts, reduce debtor balances, and ensure timely customer payments.

Key Responsibilities:

  • Customer Communication:
    • Contact customers by phone to follow up on overdue accounts and secure payment commitments.
    • Build and maintain strong customer relationships, addressing queries and resolving payment disputes promptly.
  • System Management:
    • Utilize Sage 50 to identify overdue accounts, send statements, and track account updates. Training will be provided.
    • Leverage Orderwise to locate contact information and send missing or updated invoices. Training will also be provided.
  • Payment Assistance:
    • Send payment links or provide payment details to customers for settling balances.
    • Ensure accurate and timely processing of payments, maintaining comprehensive records.
  • Team Collaboration:
    • Collaborate with the finance team to escalate unresolved accounts, providing clear and organized notes.
    • Participate in regular team updates to monitor debt recovery progress and address key issues.
  • Reporting:
    • Monitor and report on the status of debtor accounts and recovery efforts, highlighting potential risks or delays.

Requirements:

  • Experience:
    • Proven experience in credit control or debt recovery, particularly via telephone communication.
  • Skills:
    • Excellent communication and interpersonal skills, with a professional and confident telephone manner.
    • Strong organizational skills and exceptional attention to detail.
    • Ability to handle challenging conversations calmly and effectively.
  • Technical Knowledge:
    • Familiarity with Sage 50 is advantageous, as training will be provided.
    • General proficiency with financial software and systems is a plus.
  • Work Ethic:
    • Self-motivated, capable of working independently in a remote environment.
    • Comfortable managing multiple tasks and meeting deadlines.

Estimated Salary: R26,000 - R30,000 per month



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