Debt Recovery Specialist
7 days ago
Company Overview:
MCI, LC is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.
We specialize in delivering exceptional experiences and driving optimal performance for our clients. Our team is dedicated to providing high-quality services that meet the unique needs of each client.
About the Role:
This is an exciting opportunity to join our team as a Debt Recovery Specialist/Collections Agent in Pinelands, Cape Town. As a key member of our team, you will be responsible for contacting customers to collect overdue payments while maintaining a high level of customer service.
Key Responsibilities:
- Negotiate payment plans and settlements with customers to bring accounts current.
- Make outbound collection calls to customers with past due accounts.
- Offer solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing.
- Review and analyze customer accounts to identify overdue payments.
- Document all customer interactions and update account information in the system accurately.
- Provide exceptional customer service by addressing customer concerns and questions promptly and professionally.
- Escalate unresolved issues to the appropriate department.
Required Skills and Qualifications:
To be successful in this role, you will need:
- A strong command of the English language.
- 2 years of experience in a collections or debt recovery role.
- Excellent negotiation skills.
- Ability to handle sensitive financial information with discretion and confidentiality.
- Proficient in using computer systems and software applications.
Salary Details:
The estimated salary for this position is around $45,000 - $55,000 per annum, depending on qualifications and experience.
Benefits:
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion. This role also offers the opportunity to work in a fast-paced environment with a talented team of professionals.
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