Customer Service Specialist for Debt Recovery

1 month ago

Cape Town, Western Cape, South Africa Mass Markets Full time

Job Overview

We are seeking a highly skilled Customer Service Specialist to join our team at Mass Markets. As a Collections Specialist, you will play a vital role in our organization by assisting in the recovery of outstanding debts from customers.

Responsibilities

  • Establish positive rapport with customers through effective communication and negotiation skills.
  • Analyze customer accounts to understand the status, outstanding balances, and reasons for non-payment.
  • Initiate contact with customers who have overdue accounts through inbound and outbound calls.
  • Process payments and set up payment arrangements as appropriate, adhering to company policies and procedures.
  • Maintain accurate and detailed records of customer interactions, payment agreements, and relevant information in the database.
  • Ensure full compliance with all state and federal regulations, as well as company policies, in the collections process.
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering solutions to prevent future delinquencies.
  • Generate and submit regular reports on collections activities and account statuses to the management team.
  • Stay updated on industry trends, company policies, and collection techniques through ongoing training and development programs.

Requirements

  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Minimum of 6 months of experience in collections or billing is required.
  • Strong understanding of billing and collection processes.
  • Outstanding communication and interpersonal skills.
  • Ability to handle difficult customer interactions with empathy and professionalism.
  • Proficiency in using computer systems and familiarity with collection software.
  • Ability to type swiftly and accurately (45+ words a minute).
  • Strong attention to detail.
  • Excellent organizational, written, and oral communication skills.
  • Excellent negotiation and problem-solving skills.
  • Goal-oriented with a strong desire to achieve targets.

Benefits

We offer a competitive salary of $55,000 - $65,000 per year, based on experience. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow in your career.

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