Debt Recovery Specialist

20 hours ago


Cape Town, Western Cape, South Africa Spartan Recruitment Services Full time
Job Title: Debt Recovery Specialist

We are seeking a highly skilled Debt Recovery Specialist to join our team at Spartan Recruitment Services.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities.

Key Responsibilities:

  • Respond promptly to client inquiries regarding debt recovery.
  • Ensure accurate information is captured in our systems.
  • Verify the completeness of client files to prevent future issues.
  • Address any incomplete files or issues promptly, escalating them to your supervisor if necessary.
  • Communicate effectively with clients regarding their payments and provide solutions to resolve queries comprehensively.
  • Handle queries received through various channels (phone, email, in-person).
  • Resolve objections from clients intending to cancel the program.
  • Collect outstanding documents from clients (e.g., ID and payment records).

Requirements:

  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Familiarity with debt review software (e.g., Finwise).
  • Experience in customer service and sales.
  • Ability to work in a fast-paced environment.
  • Multilingual skills are advantageous.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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