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Outbound Collections Team Leader

2 months ago


Johannesburg, Gauteng, South Africa Moladira Skills Full time
Job Purpose

To lead, develop, and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

Key Responsibilities
  • Lead, develop, and coach a team of Outbound Debt Collection Agents
  • Drive daily and monthly production and achievement of set targets and SLAs
  • Provide accurate daily reporting on individual and team performance
  • Experience with handling IR procedures and performance improvement processes
  • Knowledge of reporting platform
  • Understanding of POPIA Regulations and Debi check process
Requirements
  • Minimum Matric qualification is mandatory
  • Tertiary qualification or course in management is an advantage
  • At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/Team Manager/Supervisor
  • Strong leadership and coaching skills
  • Strong written and verbal communication skills
  • Aptitude in decision-making and problem-solving
Competencies and Skills
  • Ability to work under pressure
  • Customer-centric
  • Proficient in MS Office packages, especially Word and Excel
  • Proven ability to meet targets and deadlines
  • Taking accountability and responsibility