Senior Collections Team Lead

4 weeks ago


Johannesburg, Gauteng, South Africa Moladira Skills Full time

Moladira Skills is seeking a highly skilled and experienced Senior Collections Team Lead to join our team.

Job Description

The primary responsibility of this role is to lead, develop, and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and SLAs. The successful candidate will be responsible for providing accurate daily reporting on individual and team performance.

Responsibilities
  • Develop and implement strategies to improve team performance and meet targets.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Provide coaching and guidance to team members to enhance their skills and knowledge.
  • Analyze data and reports to identify trends and areas for improvement.
  • Communicate effectively with stakeholders, including team members, managers, and clients.
Requirements

To be successful in this role, the ideal candidate will have:

  • A minimum Matric qualification, preferably with a tertiary qualification or course in management.
  • At least 5 years' experience in a debt collection call center, with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.
  • Experience with handling IR procedures and performance improvement processes.
  • Knowledge of reporting platforms and proficiency in MS Office packages, especially Word and Excel.
  • Strong leadership, coaching, and communication skills.
Competencies and Skills

The successful candidate will possess:

  • Ability to work under pressure and meet deadlines.
  • Aptitude in decision-making and problem-solving.
  • Customer-centric approach.
  • Proven ability to meet targets and take accountability and responsibility.
Salary

We offer a competitive salary range of R550,000 - R650,000 per annum, depending on experience.



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