Debt Collections Specialist

2 months ago


Johannesburg, Gauteng, South Africa Tower Group Full time

Job Summary:
Tower Group is seeking a skilled Debt Collections Specialist to join our team. As a Debt Collections Specialist, you will be responsible for managing debtors effectively through sound credit management principles, ensuring a high level of customer satisfaction while meeting business objectives.

Key Responsibilities:
• Receive and analyze customer requests
• Process customer requests as per RD cheque policy
• Receive claims and lift cheques
• Receive and analyze calls

Requirements:
Grade 12 plus modular courses (NQF level 4)
2 years experience in a debt collections/commercial/contact centre environment
Valid driver's license where required
Security clearance - integrity assessment

Core Competencies:
• Functional knowledge of Telkom procedures, report analysis, accounting, and billing procedures
• Functional skills in investigation techniques, time management, interpersonal skills, and stress handling techniques
• Attitudes/leadership competencies in business orientation, ethics, patience, and honesty

Business Acumen:
• Ability to manage debtors effectively
• Knowledge of credit management principles
• Strong analytical and problem-solving skills

Benefits:
• Competitive salary and benefits package
• Opportunity to work with a leading telecommunications company
• Professional development and growth opportunities



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