Career Development Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa TalentCru Full time

Job Summary: TalentCru is seeking a seasoned Retention and Collections Lead to spearhead the development and implementation of retention and collections strategies.

About the Role:

  • Establish and manage the retention/preservation department within Life and Funeral Operations.
  • Develop departmental goals, strategies, and operational plans aligned with business objectives.

Responsibilities:

  • Design and implement effective collection strategies to improve retention rates.
  • Manage collections processes, ensuring timely and efficient resolution of outstanding balances.

Data Analysis and Strategy Development:

  • Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention.
  • Develop and implement churn reduction strategies based on data-driven insights and industry best practices.

Cross-functional Collaboration:

  • Collaborate closely with departments such as Customer Service, Sales, Product, and Finance to align retention strategies with overall business goals.
  • Communicate effectively with stakeholders to gain buy-in and support for retention initiatives.

Monitoring and Reporting:

  • Monitor key retention metrics and performance indicators.
  • Prepare regular reports and presentations on departmental performance and trends.

Requirements:

  • Matric qualification.
  • 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
  • Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.

Preferred Qualifications:

  • Relevant tertiary qualification (e.g., Business Administration, Finance) is an added advantage.
  • 5 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.

Skills:

  • Strong understanding of customer behavior and market dynamics in the context of retention and collections.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Proficiency in data analysis and reporting tools.
  • Strong project management and organizational skills, with a keen attention to detail.

Benefits:

  • Opportunity to lead and shape a newly established department.
  • Career growth and development opportunities within a dynamic and growing organization.

Location: TalentCru

Language: English

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