Bentley Application Support Technical Specialist
1 month ago
We are seeking a highly motivated and skilled Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.
Key Responsibilities- Technical Support: Provide technical support for all enterprise systems and software components, including installation, upgrade, configuration, troubleshooting, debugging, and patching.
- Complex Problem Resolution: Identify and resolve medium to highly complex production problems for support of applications.
- Security Monitoring: Perform regular security monitoring to identify any possible intrusions.
- Process Improvement: Identify proactive solutions for recurring technology occurrences to benefit the business.
- System Documentation: Maintain system documentation.
- Infrastructure Improvement: Maintain and provide infrastructure improvements to existing database applications.
- Knowledge Management: Maintain current knowledge of relevant technologies as assigned.
- SLA and KPI Management: Maintain SLA, system availability, capacity management, and performance KPI.
- Collaboration: Collaborate and interact with various stakeholders, including the ICT team.
- Education: Bachelor's degree or equivalent combination of education, training, or work experience.
- Experience: Minimum 3-5 years' experience in the Information Technology field, with 3 years' hands-on experience in application administration and operational systems support.
- Skills: Excellent technical skills, problem-solving skills, and analytical skills, as well as excellent verbal and written communication skills.
- Flexible Work Environment: Flexible work environment.
- Long-term Career Development: Long-term career development opportunities.
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