Bentley Application Support Technical Specialist

1 month ago


Johannesburg, Gauteng, South Africa Hatch Full time
Job Summary

We are seeking a highly motivated and skilled Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.

Key Responsibilities
  • Technical Support: Provide technical support for all enterprise systems and software components, including installation, upgrade, configuration, troubleshooting, debugging, and patching.
  • Complex Problem Resolution: Identify and resolve medium to highly complex production problems for support of applications.
  • Security Monitoring: Perform regular security monitoring to identify any possible intrusions.
  • Process Improvement: Identify proactive solutions for recurring technology occurrences to benefit the business.
  • System Documentation: Maintain system documentation.
  • Infrastructure Improvement: Maintain and provide infrastructure improvements to existing database applications.
  • Knowledge Management: Maintain current knowledge of relevant technologies as assigned.
  • SLA and KPI Management: Maintain SLA, system availability, capacity management, and performance KPI.
  • Collaboration: Collaborate and interact with various stakeholders, including the ICT team.
Requirements
  • Education: Bachelor's degree or equivalent combination of education, training, or work experience.
  • Experience: Minimum 3-5 years' experience in the Information Technology field, with 3 years' hands-on experience in application administration and operational systems support.
  • Skills: Excellent technical skills, problem-solving skills, and analytical skills, as well as excellent verbal and written communication skills.
What We Offer
  • Flexible Work Environment: Flexible work environment.
  • Long-term Career Development: Long-term career development opportunities.


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