Technical Training and Application Support Specialist
4 days ago
Overview
At Level-Up, we are seeking an exceptional Technical Training and Application Support Specialist to join our team. This role offers a unique opportunity to combine your technical expertise in CNC machining with your passion for education and customer support.
**Job Summary**
As a Technical Training and Application Support Specialist, you will be responsible for providing technical training and application support to our customers and internal teams on CNC machining equipment and software. Your primary goal will be to ensure the successful implementation and utilization of our CAD/CAM and Metrology solutions.
**Key Responsibilities**
* Training Program Development: Design and develop comprehensive training programs for CNC milling and lathe operations, including instructional materials, presentations, and hands-on exercises to facilitate effective learning.
* Classroom Instruction: Conduct theoretical classroom training sessions covering CNC & CAD/CAM machining principles, programming, and safety procedures, using multimedia tools and resources to enhance the learning experience.
* Hands-On Training: Coordinate and conduct practical, hands-on training sessions on CNC milling and lathe machines, guiding trainees in machine setup, tooling, programming, and troubleshooting.
* Skill Assessment: Evaluate trainee performance through practical assessments and written examinations, providing constructive feedback to help individuals improve their skills.
* Curriculum Enhancement: Stay current with industry advancements in CNC machining technology, updating training materials and curriculum to reflect the latest industry standards and best practices.
* Documentation: Maintain accurate records of training sessions, attendance, and trainee progress, preparing and updating training manuals, reference guides, and documentation.
* Collaboration: Collaborate with other trainers, subject matter experts, and industry professionals to enhance training programs, liaising with management to identify training needs and opportunities for improvement.
**Requirements**
We are looking for a highly skilled and experienced candidate with a strong background in engineering, CNC machining, and training. The ideal candidate should have:
- Qualified tool maker / fitter and turner (advantageous)
- Proven experience as a CNC machinist with expertise in both milling and lathe operations
- Proficiency in programming CNC machines using CAM software and G-code
- Experience in using EDGECAM / MASTERCAM / SOLIDWORKS
- Strong knowledge of CNC machining principles, tooling, and materials
- Excellent communication and presentation skills
- Ability to adapt training methods to accommodate diverse learning styles
- Patient and approachable demeanor with a passion for educating others
**Estimated Salary:** $80,000 - $110,000 per year, depending on experience and qualifications.
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