Current jobs related to Customer Experience Director - Durban, KwaZulu-Natal - Saflin Consulting (Pty) ltd

  • Customer Service Director

    2 days ago

    Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time

    Are you looking for a challenging opportunity as a Customer Service Director at Clicks Group Limited? If yes, then this role is perfect for you. As a Customer Service Director, you will be responsible for delivering results and meeting customer expectations, working with people, analysing, leading and supervising, entrepreneurial and commercial thinking,...

  • Wellness Experience Director

    2 days ago

    Durban, KwaZulu-Natal, South Africa Virgin Active South Africa Full time

    The Wellness Experience Director will be responsible for overseeing the development and implementation of our group exercise and wellness programs. This includes designing and delivering new programs, managing day-to-day operations, and providing exceptional customer service.You will work closely with our team of fitness instructors to ensure that our...

  • Quality Manager

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Role Purpose Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members. This is an exciting mid-level management role where the job holder will be exposed to multiple clients across various industries. Job Description This is a multi-faceted role...

  • Learning & Development Facilitator Insurance

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Overview: Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team in Durban . The candidate must have strong product training and development experience working within an L&D Department . The successful candidate will be responsible for facilitating training in a physical environment on site. Job...

  • Wellness Center Customer Service Director

    3 hours ago

    Durban, KwaZulu-Natal, South Africa Planet Fitness Full time

    Role DescriptionThe Wellness Center Customer Service Director is a critical position that oversees the Welcome Desk/Reception area's operations, ensuring members receive a positive experience and have their needs met promptly. Key responsibilities include managing Club Administration tasks, maintaining accurate financial records, and fostering strong...

  • Customer Experience Champion

    2 days ago

    Durban, KwaZulu-Natal, South Africa FirstRand Namibia Limited Full time

    Job DescriptionWe are seeking a skilled and dedicated individual to join our team as a Customer Experience Champion. This role is focused on providing exceptional customer service by being responsive, empathetic, and helpful.Cultivate strong relationships with customers through active listening and timely issue resolution.Stay up-to-date with product...

  • Customer Experience Ambassador

    13 hours ago

    Durban, KwaZulu-Natal, South Africa Spane4all Full time

    Job DescriptionWe are seeking a skilled Sales and Support Professional to join our team. As a Sales and Support Professional, you will be responsible for providing exceptional customer experiences by being helpful and sensitive to customer needs.You will connect with customers through various channels, including eChannels and Self-Service, while adhering to...

  • Customer Experience Lead

    3 days ago

    Durban, KwaZulu-Natal, South Africa Careerarc Full time

    Job DescriptionCareerarc is a leading provider of services to customers across various industries. We are seeking a Customer Experience Lead to join our team and lead our service operations team to deliver exceptional customer experiences.Main ResponsibilitiesTo intervene purposefully to optimise service performance with individuals or the team by taking...

  • Customer Experience Representative

    2 days ago

    Durban, KwaZulu-Natal, South Africa Adendorff Machinery Mart Full time

    About the OpportunityA fantastic career opportunity has arisen for a motivated and enthusiastic individual to join our successful team in Pietermaritzburg.We are seeking an individual with a passion for sales and customer service, who is eager to learn and grow continuously.The ideal candidate will have previous exposure in the retail environment and...

  • Customer Experience Coordinator

    2 days ago

    Durban, KwaZulu-Natal, South Africa Financial Adviser (Discovery Life) Full time

    The Customer Experience Coordinator/Booking Specialist will be contacting existing clients at our brokerage and scheduling appointments for financial advisers. This role requires excellent communication skills, professionalism, and a customer-focused approach to ensure a positive client experience.Key Responsibilities:Contact potential clients to book...

  • Customer Experience Specialists

    3 days ago

    Durban, KwaZulu-Natal, South Africa Global Direct Full time

    About the RoleThis is an exciting opportunity for self-motivated and ambitious individuals to join our sales team.We are seeking future leaders who share our passion for customer experience and are eager to drive growth and success.Key Responsibilities:Pursue new business opportunities and expand existing relationships.Provide exceptional customer service,...

  • Customer Experience Manager

    3 hours ago

    Durban, KwaZulu-Natal, South Africa Ignition CX Full time

    The role is to oversee the performance of a team in a contact centre, ensuring that targets are met and customers receive high-quality service.Key Responsibilities:Ensure the team adheres to core KPI Service targets.Set targets, manage call flow, and monitor interval control, driving individual and team performance through measurement, feedback, and...

  • Customer Experience and Engagement Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    Job title : Customer Experience and Engagement ManagerJob Location : KwaZulu-Natal, DurbanDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries The Customer Experience and Engagement Manager will be responsible to lead and optimize customer journeys across our business. This role will bridge the gap between our customers and...

  • Brand Ambassador Customer Experience

    7 days ago

    Durban, KwaZulu-Natal, South Africa The Unlimited Group Full time

    We're seeking a seasoned professional to drive the digital transformation of our customer journey at The Unlimited Group. As a Customer Experience Specialist, you will lead quality engagements across all touchpoints and ensure a seamless brand experience.You will leverage data insights to enhance customer experiences and influence change within the business....

  • Logistics and Planning Director

    7 days ago

    Durban, KwaZulu-Natal, South Africa Ntice Sourcing Solutions Full time

    About the RoleThe successful candidate will report to the Supply Chain Director and be responsible for driving visibility and improvement of customer service experienced by customers and principals.This includes ensuring service aligns with contractual obligations and the cost of service is within agreed parameters.

  • Customer Experience Manager Lead

    6 days ago

    Durban, KwaZulu-Natal, South Africa NEEMA INTERNATIONAL GROUP Full time

    About the RoleThis is a mid-senior level Contract role in the Durban area. As a Call Center Manager, you will be responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesOversee daily operations of the call center and ensure high levels of...

  • Pharmacy Director

    3 days ago

    Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time

    Job TitlePharmacy DirectorAbout the RoleWe are seeking a skilled and experienced Pharmacy Director to lead our pharmacy team. The successful candidate will be responsible for ensuring the efficient operation of the dispensary and clinic, while providing high standards of pharmaceutical care and service excellence.The ideal candidate will have a strong...

  • Parts Director

    7 days ago

    Durban, KwaZulu-Natal, South Africa Volvo Trucks Full time

    Transforming Transport InfrastructureWe're shaping the future of sustainable transport solutions and seeking a visionary leader to spearhead our parts department. As Parts Director, you'll be responsible for ensuring the profitability of our department and delivering exceptional customer satisfaction.Key Responsibilities:Lead and develop a high-performing...

  • Sales and Service Director

    2 days ago

    Durban, KwaZulu-Natal, South Africa TFG Limited Full time

    Job SummaryThis is an exciting opportunity to join our dynamic retail team as a Sales and Service Director. The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and leading high-performing teams.Key Responsibilities:Driving sales growth and achieving targetsImproving customer satisfactionLeading...

  • Mobile Operations Director

    2 days ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About Us:Hollywoodbets is a leading provider of entertainment services in South Africa and beyond. Our mission is to deliver exceptional gaming experiences to our customers.Job Summary:We are seeking a seasoned Mobile Operations Director to lead our Mobile Operations team. The successful candidate will be responsible for driving business growth through...

Customer Experience Director

1 week ago

Durban, KwaZulu-Natal, South Africa Saflin Consulting (Pty) ltd Full time
Job Description

Saflin Consulting (Pty) Ltd is seeking a highly motivated and results-driven Customer Experience Director to lead our RFC restaurant business. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Customer Service
    • Develop and implement customer service strategies to prioritize guest satisfaction and loyalty.
    • Train and develop team members to deliver exceptional customer experiences.
  • Sales Growth
    • Develop and execute local marketing activities to increase sales and visibility within the community.
    • Analyze market trends and competitor activity to inform sales strategies.
  • Operational Efficiency
    • Optimize restaurant operations to ensure maximum efficiency and productivity.
    • Develop and maintain effective systems and processes to ensure seamless day-to-day operations.
  • Talent Management
    • Recruit, train, and develop high-performing team members.
    • Mentor and coach employees to enhance their skills and career development.
Requirements:
  • Experience
    • Proven experience in a customer-facing environment with a focus on customer service and sales growth.
    • Successful track record of delivering exceptional customer experiences and driving sales growth.
  • Skills and Qualifications
    • Strong communication and interpersonal skills.
    • Able to work effectively in a fast-paced environment.
    • Possess a basic knowledge of HR practices and employment legislation.