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Parts Director

1 week ago

Durban, KwaZulu-Natal, South Africa Volvo Trucks Full time
Transforming Transport Infrastructure

We're shaping the future of sustainable transport solutions and seeking a visionary leader to spearhead our parts department. As Parts Director, you'll be responsible for ensuring the profitability of our department and delivering exceptional customer satisfaction.

  • Key Responsibilities:
  • Lead and develop a high-performing team in the Parts Department.
  • Implement performance appraisals and take subsequent actions to drive growth.
  • Maintain discipline within the department, adhering to required working hours and maintaining adequate trained staff levels.
Customer Satisfaction

Your focus will be on ensuring the highest degree of customer satisfaction through:

  • Frequent follow-ups on customer orders, particularly back orders and VORs, providing timely feedback.
  • Analyzing transactions to identify opportunities for service improvement.
  • Addressing queries promptly and efficiently.
Maintaining Profitability

You'll be accountable for maintaining agreed profit margins and return on investment by:

  • Managing budgetary expenses within established limits.
  • Monitoring overhead expenses and ensuring they remain within set parameters.
  • Effective credit control and price discrepancies management.
  • Maintaining up-to-date stock levels and ensuring inventory remains in saleable condition.
Achieving Market Share Growth

As Parts Director, you'll actively work towards achieving an acceptable market share through:

  • Implementing strategies to increase market share in line with our annual budget.
Warehouse Management

You'll be responsible for monitoring costs associated with VORs, purchasing bulk quantities as necessary, and adhering to Volvo's stocking prescription. Additionally, you'll ensure sufficient packing and maintain the integrity of our stock.

Compliance and Safety

It's essential to adhere to ISO 9001 standards and safety protocols throughout your area of responsibility. You'll also ensure that all processes are followed and safety regulations are upheld.

Qualifications and Experience

To succeed in this role, you'll need:

  • A Matric/N3 qualification or equivalent.
  • Diploma in Warehouse management or at least three years' experience in warehousing.
Job Competencies

The ideal candidate will possess:

  • Excellent customer orientation skills.
  • Strong teamwork abilities.
  • Quality-oriented mindset.
  • Self-motivation and strong interpersonal skills.
  • Effective resource management.
  • Leadership skills.
  • Ability to plan and organize.
  • Stock control expertise.
  • Time management skills.
  • Training analysis capabilities.
  • Supervisory skills.