Managed Services VoIP Engineer L2

1 month ago


Sandton, South Africa Dimension Data Full time
Job Summary

We are seeking a skilled VoIP Engineer to join our Managed Services team at Dimension Data. As a VoIP Engineer, you will be responsible for the provisioning, monitoring, and troubleshooting of our Voice over IP service.

The ideal candidate will have experience with Cisco network equipment, including routers and switches. You will be responsible for performing a variety of tasks, including installation, configuration, and maintenance of voice switches, as well as implementation and management of a unified call-routing framework.

Key Responsibilities

  • Proactively monitor work queues and perform operational tasks to resolve incidents/requests within a timely manner.
  • Communicate with other teams and clients to extend support and follow shift handover process.
  • Installation, configuration, and maintenance of voice switches, including interconnection between soft switches.
  • Implementation and management of a unified call-routing framework to take advantage of integrated voice services.
  • Troubleshooting of general system functions and identification of faulty components.
  • Implementation of routine software updates and security patches.
  • Plan and execute approved maintenance activities.

Requirements

  • Matric - Grade 12
  • 3 - 5 years experience
  • Hands on experience with VoIP and other network technologies.
  • CCNA
  • Gateway ISDN/PTSN

Benefits

Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.



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