MS Engineer
1 week ago
Dimension Data is seeking a highly skilled MS Engineer (L2) to join our team. As a key member of our managed services team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT infrastructure.
Key Responsibilities:- Proactively monitor work queues and perform operational tasks to resolve incidents and requests within agreed service level agreements (SLAs).
- Identify, investigate, and analyze technical issues and errors, and log all incidents in a timely manner.
- Provide second-level support to clients, identifying the root cause of incidents and problems, and communicating with other teams and clients as needed.
- Execute changes with clear identification of risks and mitigation plans, and follow the shift handover process to ensure seamless support.
- Escalate tickets to seek additional support from CoE and other teams, and contribute to the change management process by logging all change requests.
- Audit and analyze incident and request tickets for quality and recommend improvements to knowledge articles.
- Matric - Grade 12
- Diploma, degree, or relevant qualification in IT/Computing
- CCNA
- NQF - L5
- SIP SCHOOL (advantageous)
- 5-7 years of relevant managed services experience
- Moderate level knowledge in ticketing tools, preferably Service Now
Dimension Data offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the skills and knowledge needed to succeed in their roles and advance in their careers.
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MS Engineer
2 weeks ago
Sandton, South Africa Dimension Data Full timeRole OverviewDimension Data is seeking a skilled MS Engineer (L2) to join our team. As a key member of our engineering team, you will be responsible for providing managed services to clients to ensure the smooth operation of their IT infrastructure and systems.The MS Engineer (L2) will proactively monitor, identify, investigate, and resolve technical...
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MS Engineer L1
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L1At Dimension Data, we are seeking a highly skilled MS Engineer L1 to join our team. As a key member of our IT infrastructure team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Monitor and detect incidents to prevent...
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MS Engineer L3
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L3At Dimension Data, we are seeking a highly skilled MS Engineer L3 to join our team. As a key member of our technical team, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems.Key Responsibilities:Ensure that assigned infrastructure at the...
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MS Engineer L3
2 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L3The MS Engineer L3 is a key role within our team, responsible for providing exceptional service to clients by proactively identifying and resolving complex technical incidents and problems. This position requires a high level of technical expertise, analytical thinking, and independent analysis to ensure zero missed service level...
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MS Engineer L2
2 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L2At Dimension Data, we are seeking a highly skilled MS Engineer L2 to join our team. As a key member of our technical operations team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Proactively monitor work queues to identify...
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MS Network Engineer L4
2 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L4At Dimension Data, we are seeking a highly skilled MS Network Engineer L4 to join our team. As a key member of our engineering team, you will be responsible for ensuring the delivery of high-quality network services to our clients.Key Responsibilities:Proactively monitor and manage network infrastructure to ensure optimal...
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MS Network Engineer L4
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L4At Dimension Data, we are seeking a highly skilled MS Network Engineer L4 to join our team. As a key member of our engineering team, you will be responsible for ensuring the delivery of high-quality network services to our clients.Key Responsibilities:Proactively monitor and manage network infrastructure to ensure optimal...
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MS Engineer L2
5 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingMS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary...
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MS Engineer L2
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L2At Dimension Data, we are seeking a highly skilled MS Engineer L2 to join our team. As a key member of our technical support team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Proactively monitor work queues to identify...
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MS Network Engineer L3
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L3At Dimension Data, we are seeking a highly skilled MS Network Engineer L3 to join our team. As a key member of our engineering function, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems.Key Responsibilities:Configure, install,...
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MS Network Engineer L4
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L4At Dimension Data, we are seeking a highly skilled MS Network Engineer L4 to join our team. As a key member of our engineering team, you will be responsible for ensuring the delivery of high-quality network services to our clients.Key Responsibilities:Proactively monitor and manage network infrastructure to ensure optimal...
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MS Network Engineer L4
5 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingMS Network Engineer L4 Description The MS Network Engineer L4 is a high level in the Engineer series and may be assigned to function as a supervisor, expert, or leader. When assigned as a supervisor, develops, coordinates and executes policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work...
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MS Security Engineer L3
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Security Engineer L3Job Summary:The MS Security Engineer L3 is a senior-level position responsible for designing, implementing, and maintaining the security posture of our clients' information systems. This role requires a deep understanding of security technologies, threat analysis, and risk management.Key Responsibilities:Design and implement...
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MS Security Engineer L3
2 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Security Engineer L3Job Summary:The MS Security Engineer L3 is a senior-level position responsible for designing, implementing, and maintaining the security posture of our clients' information systems. This role requires a deep understanding of security technologies, threat analysis, and risk management.Key Responsibilities:Design and implement...
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MS Network Engineer L3
2 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L3At Dimension Data, we are seeking a highly skilled MS Network Engineer L3 to join our team. As a key member of our engineering function, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems.Key Responsibilities:Configure, install,...
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MS Engineer L2
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L2Job Summary:The MS Engineer L2 is a critical role within our team, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. This involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.Key...
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MS Network Engineer L4
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob SummaryWe are seeking a highly skilled MS Network Engineer L4 to join our team at Dimension Data. As a key member of our engineering team, you will be responsible for ensuring the delivery of high-quality network services to our clients.Key ResponsibilitiesProactively monitor and manage network infrastructure to ensure optimal performance and...
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MS Network Engineer L4
1 week ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L4Job Summary:The MS Network Engineer L4 is a senior-level position responsible for providing high-level technical expertise in network engineering. The successful candidate will have a strong background in network infrastructure, systems, and management, with a focus on delivering managed services to clients.Key...
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MS Engineer L1
5 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Engineer (L1) hybrid role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary...
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MS Engineer L2
5 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingMS Engineer L2 - SCCMLOCATIONJohannesburg, South AfricaTYPEPermanentDo you want to work in an environment where your ideas are taken seriously and implemented with speed? Are you looking for a fast-paced environment where you can use your skills to the full? If so, this MS Engineer L2 - SCCM role is perfect for you!As a MS Engineer L2 you...