SCOM Engineer _ L2
2 weeks ago
Job Summary
The SCOM Engineer (L2) role at Dimension Data is an intermediate to high-level position that plays a crucial part in ensuring the smooth operation of our End-user Computing environment. This role requires a proactive approach to identifying, investigating, and resolving technical incidents and problems, thereby restoring service to our clients while managing incidents to resolution.
Key Responsibilities
We are looking for an individual who can ensure that assigned infrastructure at the client site is configured, installed, tested, and operational, with software installed and configured according to client requirements. Additionally, the successful candidate will provide End-user Computing support to clients, which includes provisioning, asset management, monitoring, implementation, troubleshooting, and support for End-user Computing operations and related infrastructure.
Requirements and Qualifications
To be successful in this role, you will need to possess sound knowledge of communications infrastructure and systems, as well as demonstrate problem analysis and solution formulation skills. You should also have a strong general knowledge of networking, IT systems, security, servers, and firewalls. Furthermore, you will need to demonstrate learning and service orientation, excellent attention to detail, and proactive management skills.
Education and Experience
Required education includes a NQF Level 5, MCTS 2008, MCSA 2012, ITIL V3 Foundation, and Kepner Tregoe Advanced. You should also have 5 years' work experience and Azure experience to Architect, which is an advantage.
What We Offer
At Dimension Data, we offer a dynamic and challenging work environment that allows our employees to grow and develop their skills. We are committed to providing our employees with the necessary training and support to excel in their roles. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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