MS Engineer
3 weeks ago
Role Summary: As an MS Engineer (L2) at Dimension Data, you will be responsible for providing technical support to clients, ensuring their IT infrastructure remains operational. Your primary objective is to proactively resolve technical incidents and problems, maintaining a high level of service quality.
Key Responsibilities:- Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs.
- Update tickets with resolution tasks performed and provide second-level support to all incidents and requests.
- Communicate with other teams and clients for extended support and escalate tickets as needed.
- Work with automation teams for effort optimization and automate routine tasks.
- Coach Service Desk and L1 teams for technical and behavioral skills.
- Establish monitoring for client infrastructure and identify problems before they impact service.
- Audit and analyze incident and request tickets for quality and recommend improvements.
- Matric - Grade 12 qualification or equivalent.
- Diploma, degree or relevant qualification in IT/Computing.
- CCNA certification and NQF - L5 qualification.
- Moderate years of relevant managed services experience and moderate level knowledge in ticketing tools preferably Service Now.
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MS Engineer
1 month ago
Sandton, South Africa Dimension Data Full timeRole OverviewDimension Data is seeking a skilled MS Engineer (L2) to join our team. As a key member of our engineering team, you will be responsible for providing managed services to clients to ensure the smooth operation of their IT infrastructure and systems.The MS Engineer (L2) will proactively monitor, identify, investigate, and resolve technical...
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MS Engineer L3
1 month ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L3The MS Engineer L3 is a key role within our team, responsible for providing exceptional service to clients by proactively identifying and resolving complex technical incidents and problems. This position requires a high level of technical expertise, analytical thinking, and independent analysis to ensure zero missed service level...
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MS Engineer L2
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingMS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary...
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MS Network Engineer L4
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingMS Network Engineer L4 Description The MS Network Engineer L4 is a high level in the Engineer series and may be assigned to function as a supervisor, expert, or leader. When assigned as a supervisor, develops, coordinates and executes policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work...
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MS Network Engineer L4
1 month ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Network Engineer L4Job Summary:The MS Network Engineer L4 is a senior-level position responsible for providing high-level technical expertise in network engineering. The successful candidate will have a strong background in network infrastructure, systems, and management, with a focus on delivering managed services to clients.Key...
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MS Engineer L2
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingMS Engineer L2 - SCCMLOCATIONJohannesburg, South AfricaTYPEPermanentDo you want to work in an environment where your ideas are taken seriously and implemented with speed? Are you looking for a fast-paced environment where you can use your skills to the full? If so, this MS Engineer L2 - SCCM role is perfect for you!As a MS Engineer L2 you...
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MS Engineer L1
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Engineer (L1) hybrid role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary...
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MS Engineer L2
2 weeks ago
Sandton, South Africa Dimension Data Full timeJob DescriptionAs a MS Engineer L2 at Dimension Data, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Key responsibilities include proactively monitoring work queues, performing operational tasks to resolve incidents/requests within a timely manner, and communicating...
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MS Engineer L3
1 month ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L3Dimension Data is seeking a highly skilled MS Engineer L3 to join our team. As a key member of our engineering team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Configure, install, test, and operate assigned infrastructure at client sitesPerform necessary checks, apply...
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MS Engineer L3
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high...
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MS Network Engineer L3
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingDescription The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will...
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MS Engineer L2
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary...
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MS Engineer L3
6 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingThe MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high...
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MS Network Engineer Senior Specialist
3 weeks ago
Sandton, South Africa Dimension Data Full timeKey Responsibilities:The MS Network Engineer (L4) is responsible for ensuring a managed service is provided to all clients, ensuring their IT infrastructure and systems remain operational. This is achieved through proactive management, oversight, monitoring, investigation, and resolution of escalated technical incidents and problems to guarantee the...
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MS Engineer L3
3 weeks ago
Sandton, South Africa Dimension Data Full time{"Key Roles and Responsibilities": " Identify and resolve technical incidents and problems proactively. Ensure assigned infrastructure is configured, installed, and operational. Perform necessary checks and respond to alerts. Identify problems and errors and log incidents in a timely manner. Investigate and analyse support calls and identify...
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MS Engineer L2
1 month ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer L2Dimension Data is seeking a highly skilled MS Engineer L2 to join our team. As a key member of our managed services team, you will be responsible for providing technical support to our clients, ensuring their IT infrastructure and systems remain operational.Key Responsibilities:Proactively monitor work queues and perform operational...
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MS Engineer
1 month ago
Sandton, South Africa Dimension Data Full timeJob Title: MS Engineer (L2)Dimension Data is seeking a highly skilled MS Engineer (L2) to join our team. As a key member of our managed services team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT infrastructure.Key Responsibilities:Proactively monitor work queues and perform operational...
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MS Engineer L2
3 weeks ago
Sandton, South Africa Dimension Data Full timeJob SummaryThe MS Engineer L2 provides a managed service to clients to ensure the operational availability of their IT infrastructure and systems. This is achieved through the proactive monitoring, identification, investigation, and resolution of technical incidents and problems. The primary objective is to proactively review client requests or tickets and...
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Sandton, South Africa Dimension Data Full timeJob SummaryWe are seeking an experienced MS Engineer L1 to join our team at Dimension Data. In this role, you will be responsible for providing proactive IT solutions to clients, ensuring their IT infrastructure and systems remain operational.
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MS Engineer
12 hours ago
Sandton, South Africa Dimension Data Full timeJob SummaryWe are seeking a skilled MS Engineer (L2) to provide technical support to clients, ensuring the operational stability of their IT infrastructure and systems. This role requires proactive monitoring, incident resolution, and problem-solving skills to restore service efficiently.