Travel Operations Specialist
23 hours ago
Cullinan Holdings is a leading provider of destination management services to the Japanese market, operating tours across Southern and East Africa. Our team of experts has extensive knowledge and connections to deliver exceptional experiences for travelers visiting from Japan.
The purpose of this role is to proactively secure and manage FIT and group bookings, going the extra mile to create exceptional customer and guest experiences.
This position requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.
Key Responsibilities:- Providing expert travel advice to customers that exceeds their expectations
- Ensuring the smooth operations and excellent on-the-ground management of FIT and Group bookings, managing bookings from quote to finalizing, invoicing, and travel documentation
- Quoting the most appropriate products and services
- Converting quotes into bookings
- Offering alternatives, cross-selling, and upselling
- Accurate and timeous loading of bookings into the Reservations system
- Conducting availability checks
- Booking of all accommodation and services and reconfirming all services
- Sourcing and securing alternatives if any availability challenges arise
- Managing release dates of services booked
- Resolving any on-the-ground incidents or challenges
- Managing customer accounts and resolving account queries within set deadlines
- Quality control of bookings
- Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
- High-level and frequent interactions on every group with Guides and Tour Leaders
- Creating opportunities for Cullinan Holdings to earn additional income, e.g., secondary buying, commissions, and optional tours
Requirements:
We are seeking an individual with:
- A Grade 12 qualification
- A travel and tourism qualification is highly recommended
Criteria:
- Experienced in consulting, quoting, and operating Inbound FIT and Group bookings
- Experienced working with the Japanese market
- Japanese writing and language skills will be highly preferable
- Very good understanding of working with travel booking systems
- Solid product, destination, and logistical knowledge of South and Southern Africa
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