Travel Operations Specialist

23 hours ago


Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

Cullinan Holdings is a leading provider of destination management services to the Japanese market, operating tours across Southern and East Africa. Our team of experts has extensive knowledge and connections to deliver exceptional experiences for travelers visiting from Japan.

The purpose of this role is to proactively secure and manage FIT and group bookings, going the extra mile to create exceptional customer and guest experiences.

This position requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.

Key Responsibilities:
  • Providing expert travel advice to customers that exceeds their expectations
  • Ensuring the smooth operations and excellent on-the-ground management of FIT and Group bookings, managing bookings from quote to finalizing, invoicing, and travel documentation
  • Quoting the most appropriate products and services
  • Converting quotes into bookings
  • Offering alternatives, cross-selling, and upselling
  • Accurate and timeous loading of bookings into the Reservations system
  • Conducting availability checks
  • Booking of all accommodation and services and reconfirming all services
  • Sourcing and securing alternatives if any availability challenges arise
  • Managing release dates of services booked
  • Resolving any on-the-ground incidents or challenges
  • Managing customer accounts and resolving account queries within set deadlines
  • Quality control of bookings
  • Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
  • High-level and frequent interactions on every group with Guides and Tour Leaders
  • Creating opportunities for Cullinan Holdings to earn additional income, e.g., secondary buying, commissions, and optional tours

Requirements:

We are seeking an individual with:

  • A Grade 12 qualification
  • A travel and tourism qualification is highly recommended

Criteria:

  • Experienced in consulting, quoting, and operating Inbound FIT and Group bookings
  • Experienced working with the Japanese market
  • Japanese writing and language skills will be highly preferable
  • Very good understanding of working with travel booking systems
  • Solid product, destination, and logistical knowledge of South and Southern Africa


  • Johannesburg, Gauteng, South Africa RMV Solution Full time

    Job Title: Travel Specialist Job Summary: We are seeking a highly skilled and experienced Travel Specialist to join our team at RMV Solution. The successful candidate will be responsible for designing, quoting, and booking trips to Southern Africa for travelers through international agents. Key Responsibilities: * Handle reservations for all client...


  • Johannesburg, Gauteng, South Africa RMV Solutions Recruitment Full time

    Job Title: FIT Travel SpecialistJob Summary:We are seeking a highly organized and detail-oriented FIT Travel Specialist to join our team at RMV Solutions Recruitment. As a key member of our operations team, you will be responsible for managing group series and FIT travel bookings, ensuring seamless execution and exceptional customer...


  • Johannesburg, Gauteng, South Africa RMV Solutions Recruitment Full time

    RMV Solutions Recruitment is seeking a highly skilled and experienced Travel Operations Specialist to join our team. The ideal candidate will have a strong background in group travel and tourism, with a minimum of 7 years of experience in the industry. The successful candidate will be responsible for managing tour bookings, quotations, and supplier...


  • Johannesburg, Gauteng, South Africa RMV Solutions Recruitment Full time

    Job Title: FIT Travel SpecialistJob Summary:We are seeking a skilled FIT Travel Specialist to join our team at RMV Solutions Recruitment. As a key member of our operations department, you will be responsible for managing and coordinating all aspects of FIT travel services.Key Responsibilities:Book reservations for internal and external clients, ensuring...


  • Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

    Cullinan Holdings is seeking a Senior Corporate Travel Operations Specialist to join our team in Johannesburg.Key Responsibilities:Provide a reliable and efficient service, processing tickets quickly and accurately, and producing a high-quality service.Ensure compliance in all aspects of travel procedures.Issuing and re-issuing of all air tickets and EMDs...


  • Johannesburg, Gauteng, South Africa Tether Operations Limited Full time

    About the RoleTether Operations Limited is seeking a highly skilled Regulatory Compliance Specialist to join our Regulatory and Licensing team.This is a unique opportunity to apply your expertise in regulatory requirements pertaining to the crypto-asset industry in the Europe / Middle East (EMEA) region.Key ResponsibilitiesDevelop and execute regulatory...


  • Johannesburg, Gauteng, South Africa FCM Travel Full time

    Cruise Expert Job DescriptionAre you passionate about travel and cruising?As a Cruise Expert at FCM Travel, you will be responsible for helping customers plan and book their next cruise experience. You will work in a call centre environment, using your travel experience to sell products and destinations you love. Key Responsibilities:• Use your travel...


  • Johannesburg, Gauteng, South Africa Executive Placings Full time

    Job SummaryWe are seeking a skilled Retail Travel Specialist to join our team at Executive Placings.About the RoleThis role involves creative planning and designing of itineraries, managing the reservations process, handling bookings from quote to finalizing, invoicing, and travel documents.Key ResponsibilitiesCreative planning and designing of...


  • Johannesburg, Gauteng, South Africa Executive Placings Full time

    Job Title: Tour Operations SpecialistJob Summary:Executive Placings is seeking a highly motivated and experienced Tour Operations Specialist to join our team in Johannesburg. As a key member of our operations team, you will be responsible for managing and coordinating the selling and booking of holiday packages to travel agents, ensuring that our customers...


  • Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

    Job Description:As a key member of Cullinan Holdings' travel team, you will be responsible for overseeing all travel arrangements and operations. Your expertise will ensure seamless journeys for our travelers, while also providing guidance on travel documents and insurance.Responsibilities:• Manage travel itineraries and arrangements• Provide advice on...

  • Travel Consultant

    4 weeks ago


    Johannesburg, Gauteng, South Africa RMV Solution Full time

    Job OverviewWe are seeking a highly skilled and experienced Travel Specialist to join our team at RMV Solution. As a key member of our operations team, you will be responsible for creating, pricing, and arranging trips to southern Africa for travelers through international agents.Key Responsibilities:Evaluate client requirements and provide timely quotes for...


  • Johannesburg, Gauteng, South Africa Executive Placings Full time

    Job Title: Direct Travel SpecialistExecutive Placings is seeking a highly skilled Direct Travel Specialist to join our team. As a key member of our inbound destination management team, you will be responsible for handling inbound bookings to Southern Africa for direct clients.Key Responsibilities:Calm and professional interaction with suppliers and travel...


  • Johannesburg, Gauteng, South Africa RMV Solution Full time

    Job DescriptionAs a Travel Operations Coordinator, you will be responsible for designing, quoting, and booking trips to Southern Africa for travelers through international agents. Your key responsibilities will include handling reservations for all client touring services requested internally and externally, providing quotes and converting private charter...


  • Johannesburg, Gauteng, South Africa RMV Solution Full time

    Event Operations SpecialistRMC Solution is seeking a skilled Event Operations Specialist to join our team. As an Event Operations Specialist, you will be responsible for ensuring the smooth execution of various events within our Sport and Events division.Key Responsibilities:Manage the overall delivery of events and projectsIdentify key activities and...


  • Johannesburg, Gauteng, South Africa Executive Placings Full time

    Job Title: Travel SpecialistsAt Executive Placings, we are seeking a skilled Travel Specialist to join our team.About the Role:We are looking for a creative and experienced Travel Specialist to design and deliver exceptional luxury travel experiences for our clients. As a key member of our team, you will be responsible for planning and managing itineraries,...


  • Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Maintenance and Operations SpecialistUltra Personnel seeks a skilled Maintenance and Operations Specialist to oversee the upkeep of production facilities across two premises in Johannesburg South. Key responsibilities include:Maintenance of production facilities and equipmentLeadership of a small maintenance teamInstallation and maintenance of electrical,...


  • Johannesburg, Gauteng, South Africa Executive Placings Full time

    Job Title: Travel SpecialistsJob Summary: We are seeking a skilled Travel Specialist to join our team at Executive Placings. The ideal candidate will have a strong understanding of the travel industry and excellent communication skills.Key Responsibilities:Creative planning and designing of guest itinerariesManaging the reservations process from quote to...


  • Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    Job Summary:We are seeking a highly skilled Financial Operations Specialist to join our team at Liham Consulting Pty (Ltd). The successful candidate will be responsible for collating information, analyzing performance against targets, and tracking the deal pipeline.Key Responsibilities:Collate operations reportsPerform risk assessmentsReview and confirm...


  • Johannesburg, Gauteng, South Africa Prism Placements Full time

    Job Title: Travel Claims Specialist for Global ClientsWe are seeking a highly skilled Travel Claims Assessor to provide top-notch claims assessment services to our clients worldwide.About the Role:This is a fantastic opportunity for a seasoned claims professional with excellent communication skills and extensive experience in travel insurance claims...

  • Travel Consultant

    2 weeks ago


    Johannesburg, Gauteng, South Africa RMV Solution Full time

    Career OpportunitiesTravel Consultant - Costings and Quoting SpecialistWe are currently seeking a highly motivated and experienced Travel Consultant to join our RMV Solution team.As a key member of our team, you will be responsible for managing travel-related projects and collaborating with our suppliers to ensure timely and cost-effective solutions for our...