Operational Excellence Manager

12 hours ago


Johannesburg, Gauteng, South Africa Wilderness Full time

Job Title: Operational Excellence Manager - Inbound Travel

About the Role:

We are seeking an experienced Operational Excellence Manager to join our team at Wilderness. As a key member of our operations team, you will play a critical role in ensuring seamless execution of our inbound travel operations.

Key Responsibilities:

  • Develop and maintain strong relationships with suppliers and internal stakeholders to ensure optimal operational performance
  • Ensure accurate and timely updates of booking information in our CRM system
  • Reconfirm services as per Wilderness Safaris Terms & Conditions
  • Stay up-to-date with product and technology updates from Wilderness and its partners
  • Communicate effectively with suppliers to confirm or cancel services and meet special requirements
  • Maintain electronic booking files processed by travel designers
  • Elevate complaints that may impact long-term relationships to relevant managers
  • Provide feedback to properties where guests are due to travel to mitigate potential issues

Candidate Profile:

To be successful in this role, you will require:

  • A Matric certificate with a minimum standard grade or above in mathematics
  • A tertiary certificate in Travel & Tourism/Hospitality

Experience:

You should have 4-5 years' experience at a senior level, with a proven track record in handling customer relationships and promoting products and services in the inbound travel industry. Additionally, you should possess:

  • Proficiency in Microsoft Office, Email, Teams, and Internet browsers
  • Excellent English literacy skills
  • A working knowledge of TourPlan and WISH or similar booking/operating systems
  • Excellent product and geographic knowledge of Southern and East Africa
  • General product knowledge of Southern and East Africa
  • Personal or educational travel experience is advantageous

Salary: R650,000 - R800,000 per annum

Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development



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