Senior Training Consultant

18 hours ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

At WNS Global Services, we are seeking a highly skilled Senior Training Consultant to join our team as an Operations Trainer. This role is a vital component in ensuring that operational teams are equipped with the necessary tools and skills to achieve optimal deliverables.

About the Role

The Operations Trainer will be responsible for delivering product and technical training to their assigned operational business unit. This includes conducting new starter training, refresher training, up-skilling, cross-skilling, knowledge checks, and assessments.

The ideal candidate will have high proficiency in delivering impact training and facilitation, strong planning and organizing skills, and exceptional administrative skills. They will also possess strong communication and interpersonal skills, with the ability to work within a team and provide self-motivation and self-management.

Key Responsibilities
  • Conduct new starter training, refresher training, up-skilling, cross-skilling, knowledge checks, and assessments
  • Manage a group of trainees on a day-to-day basis, including administration and follow-through
  • Support in nesting and BAU, and conduct and report on training needs analysis

The successful candidate will have a strong customer service orientation, be proactive, and have high attention to detail and accuracy. In return, they can expect a competitive salary range of £45,000-£55,000 per annum, depending on experience, plus additional benefits such as comprehensive health insurance and retirement plans.

As an Operations Trainer at WNS Global Services, you will play a crucial role in ensuring the success of our clients. If you are a motivated and experienced professional looking for a new challenge, please apply now.



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