Training Specialist

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Trainer - South Africa

At WNS Global Services, we are seeking a highly skilled and experienced Trainer to join our team in South Africa. As a Trainer, you will be responsible for delivering product and technical training to assigned operational business units.

Key Responsibilities:
  • Deliver new starter training, refresher, up-skilling, and cross-skilling training to delegates;
  • Assess delegates' knowledge and skills after training events;
  • Provide remedial support to delegates prior to re-assessment;
  • Administer learner records, complete annual training reports, and update operational skills matrices.
Requirements:
  • High proficiency in delivering impact training and facilitation;
  • Strong planning, organizing, and time management skills;
  • High proficiency in verbal and written English;
  • Strong communication and interpersonal skills;
  • High attention to detail and accuracy;
  • Exceptional administrative skills;
  • Ability to work within a team;
  • Self-motivated and self-manageable;
  • Strong customer service orientation;
  • Proactive approach to work.
Qualifications:
  • At least 1 year of experience in the Insurance industry;
  • At least 1 year of experience as a Trainer;
  • Training, coaching, and mentoring experience;
  • Train the Trainer, Accessor, and Moderator certifications (advantageous);
  • Intermediate level computer literacy (MS Office).
Additional Information:

Rotational shifts, including afternoons and nights, Monday to Sunday;

Candidates must have fibre or live in a fibre-enabled area.


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