Training Specialist
2 months ago
At WNS Global Services, we are seeking a highly skilled and experienced Trainer to join our team in South Africa. As a Trainer, you will be responsible for delivering product and technical training to assigned operational business units.
Key Responsibilities:- Deliver new starter training, refresher, up-skilling, and cross-skilling training to delegates;
- Assess delegates' knowledge and skills after training events;
- Provide remedial support to delegates prior to re-assessment;
- Administer learner records, complete annual training reports, and update operational skills matrices.
- High proficiency in delivering impact training and facilitation;
- Strong planning, organizing, and time management skills;
- High proficiency in verbal and written English;
- Strong communication and interpersonal skills;
- High attention to detail and accuracy;
- Exceptional administrative skills;
- Ability to work within a team;
- Self-motivated and self-manageable;
- Strong customer service orientation;
- Proactive approach to work.
- At least 1 year of experience in the Insurance industry;
- At least 1 year of experience as a Trainer;
- Training, coaching, and mentoring experience;
- Train the Trainer, Accessor, and Moderator certifications (advantageous);
- Intermediate level computer literacy (MS Office).
Rotational shifts, including afternoons and nights, Monday to Sunday;
Candidates must have fibre or live in a fibre-enabled area.
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