Fempower Customer Support Team Member
2 days ago
We are seeking a highly skilled and passionate Customer Service Representative to join our Care Team at Fempower. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients from Germany.
About the Role- Provide top-tier customer service through multiple channels, including phone, email, and chat.
- Manage customer inquiries, complaints, and return-to-sender (RTS) issues in a timely and efficient manner.
- Work collaboratively with our team to resolve customer issues and improve overall customer satisfaction.
- Respond to customer inquiries in a professional and courteous manner.
- Analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience.
- Collaborate with internal stakeholders to resolve customer issues and meet performance metrics.
- Fluency in German and English, both written and spoken.
- Previous customer service experience, preferably in a call center environment.
- Excellent communication and problem-solving skills.
- A competitive salary of 28,000 per year, consisting of a basic salary of 24,500, shift allowance of 500, and commission and incentives of 3,000.
- A comprehensive benefits package, including medical insurance, home and trauma assist services, and access to our learning platform for personal and professional growth.
The ideal candidate will have a strong passion for delivering exceptional customer service, a positive attitude, and excellent communication skills. If you are a motivated and results-driven individual who is looking for a challenging role in a dynamic environment, please submit your application.
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