Duty Team Lead

19 hours ago


Cape Town, Western Cape, South Africa Fempower Full time
About the Job

Fempower is seeking a Duty Team Lead to join our team in Cape Town. As a Duty Team Lead, you will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining high standards of service.

Key Responsibilities
  1. Oversee daily hotel operations, including Front Office and Food and Beverage departments
  2. Manage guest inquiries and requests in a timely and professional manner
  3. Supervise and mentor junior staff members to ensure they meet performance expectations
  4. Maintain high standards of customer service and resolve any issues that may arise during a guest's stay
Required Skills and Qualifications
  • Formal qualification in Hospitality or equivalent experience
  • Experience in the hospitality industry, preferably in both Rooms and Food and Beverage departments
  • Working knowledge of Opera and Micros systems
  • International experience is advantageous
Benefits and Salary

The estimated salary for this role is R250,000 per annum, plus benefits, including Discovery Medical Aid, Momentum Provident and Risk Fund, subsidised undercover parking, and uniform.


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