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Technical Service Specialist

1 week ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time

About the Role

As a Technical Service Specialist at Surgo HR & Training, you will play a crucial part in managing end-to-end customer orders. You will leverage your technical skills and service management expertise to ensure efficient and accurate order handling.

Key Responsibilities:

  • Oversee and manage customer orders from initiation to fulfillment, ensuring timely updates and resolution of any issues.
  • Apply service management principles to deliver high-quality service to customers.
  • Utilize technical skills to support product development and address order-related technical issues, fostering strong relationships with internal stakeholders.
  • Communicate effectively with customers, providing clear updates and resolving any concerns.
  • Demonstrate exceptional customer orientation, multitasking abilities, and time management skills to achieve results.

Qualifications:

  • A minimum of 1-2 years of experience in service management or a similar IT role, with a strong understanding of technical concepts.
  • At least 1 year of technical experience related to product development, preferably in an Agile environment.
  • ITIL IV Foundation certification is mandatory for this position.
  • Strong customer orientation, multitasking skills, and effective communication are essential for success in this role.
  • Excellent time management and result-oriented approach, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in German at a strong B2-C1 level, with English proficiency at a B2 level being a plus.

What We Offer

  • A competitive salary and benefits package that reflects your value to our team.
  • Opportunities for career growth and professional development, including training and mentorship programs.
  • A dynamic and supportive work environment that fosters collaboration and innovation.

About Us

Surgo HR & Training is a leading provider of human resources and training solutions, dedicated to helping businesses succeed in today's fast-paced market. Our team is passionate about delivering exceptional service and supporting our clients' growth and development.