Technical Customer Success Specialist
3 days ago
Becoming a part of our dynamic team at BEEM means embarking on an exciting journey as a Technical Customer Success Specialist. Your role will be pivotal in ensuring the success of our customers by providing expert technical support and guidance throughout their integration and usage of our API.
We seek an individual with a strong passion for delivering exceptional customer experiences, technical prowess, and a willingness to learn and grow. You will collaborate closely with our engineering team to resolve complex technical issues and contribute to creating comprehensive knowledge base documents to empower self-service support.
Your key responsibilities will include:
- Collaborating with the engineering team to escalate tickets requiring deeper technical analysis
- Contributing to the development of comprehensive knowledge base documents to empower self-service support
- Working closely with finance/operations to understand and deliver on data-reporting needs for executive stakeholders
In addition to providing top-notch technical support, you will assist in gathering and organizing data for regular financial and operational reports and create simple visuals or dashboards to help executives interpret data effectively.
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Customer Success Specialist
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeMy client empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates, by offering Enterprise and SMB clients a platform to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa. This...
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Customer Success Manager
6 days ago
Cape Town, Western Cape, South Africa Ello Technology SA Full timeWe are seeking a Customer Success Manager to join our team at Ello Technology SA. The successful candidate will be responsible for collaborating with team leads and account managers to ensure cohesive service delivery.About the Role:The Customer Success Manager will be responsible for collaborating with team leads and account managers to ensure cohesive...
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Customer Service Success Manager
2 weeks ago
Cape Town, Western Cape, South Africa Orange Recruiting Full timeRequirements:Degree in Business, Marketing, Supply Chain, Logistics or similar (not negotiable)Proven experience at least 2 years in customer success, account management or similarExcellent communication and interpersonal skillsStrong problem solving and conflict resolution abilitiesFamiliarity with CRM softwareDue to requirements for Australia the candidate...
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Customer Success Manager
2 days ago
Cape Town, Western Cape, South Africa Aerobotics Full timeWe are looking for a Customer Success Manager to join our Customer Success Team based in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.We have analysed over 280 million...
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Customer Success Strategist
4 days ago
Cape Town, Western Cape, South Africa Boldrimpact Full timeAt Boldrimpact, a leading Customer Lifecycle Marketing platform, we're driving the Customer-led Growth (CLG) movement. Our innovative journey tracking, automation, insights, and predictions empower companies to focus on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, we help them shift from...
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Customer Success Consultant
5 days ago
Cape Town, Western Cape, South Africa Arvo Full timeJob title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...
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Agricultural Success Specialist
2 days ago
Cape Town, Western Cape, South Africa Aerobotics Full timeAerobotics is a leading provider of intelligent tools to feed the world. We are seeking a highly skilled Agricultural Success Specialist to join our team based in Cape Town.About the role:The Agricultural Success Specialist will play a critical role in forming and nurturing strong relationships with growers and fruit marketing companies in South Africa and...
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Customer Success Consultant
3 weeks ago
Cape Town, Western Cape, South Africa RareCruit Full timeWe are looking for enthusiastic, self-disciplined and dedicated people's person who are interested in property management & software solutions and have extensive rental experience and knowledge.Roles:Customer Success Consultants must know the company's products inside out. They are often called upon to provide support to clients to be able to provide...
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Customer Success Architect
7 days ago
Cape Town, Western Cape, South Africa Amazon Full timeOverview of the RoleThe Support Engineer position at Audible requires a highly skilled individual who can lead technical teams and resolve complex support issues. Your expertise in scripting languages, Git, and AWS Services will enable you to drive operational efficiency and improve change management processes.ResponsibilitiesAct as a technical lead on the...
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Customer Success Manager
2 days ago
Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full timeNMI is excited to add a Customer Success Manager to our growing team. The Customer Success Manager will be for our MRM Product reporting to Director of Customer Success, accountable for retention, renewals, and customer health monitoring.Job Description:As a Customer Success Manager (CSM), you will be a key advocate for our MRM customers, ensuring their...
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Technical Support Specialist
6 days ago
Cape Town, Western Cape, South Africa Ello Technology SA Full timeAt Ello Technology SA, we are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing expert technical support and addressing customer issues promptly within agreed SLA parameters.Key Responsibilities:Provide first-line technical support to customers, addressing and resolving issues related to user...
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Customer Success Specialist
2 days ago
Cape Town, Western Cape, South Africa Booking Holdings, Inc. Full timeAbout the CompanyBooking Holdings, Inc. is a leading travel e-commerce company that drives growth and innovation in the travel industry. Our goal is to provide the best possible experience for our customers while creating value for our partners.Job Title: Account Performance ManagerLocation: Cape TownJob Type: Full-timeAbout the Role:You will support Booking...
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Customer Success Director
4 days ago
Cape Town, Western Cape, South Africa Logimeter Full timeLogimeter, a leading SaaS business in South Africa, is seeking an experienced professional to drive customer satisfaction, retention, and revenue growth as the Head of Customer Success.About the RoleThis is a pivotal position that requires a strong leader to oversee the customer success team, ensuring seamless onboarding, robust product adoption, and...
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Technical Support Specialist
3 hours ago
Cape Town, Western Cape, South Africa Potentiam Ltd Full timePotentiam Ltd is a global provider of highly qualified professionals to European SMEs.We are seeking an experienced Technical Support Specialist to join our team, providing high-quality support to our clients.Job Description:The successful candidate will be responsible for triaging and resolving incoming support requests, collaborating with stakeholders to...
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Customer Success Manager
3 weeks ago
Cape Town, Western Cape, South Africa PST Full timeDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...
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On-Premises Technical Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Yoco↗︎ Full timeJob DescriptionWe are seeking a skilled installation engineer to join our team. As a technical installation specialist, you will be responsible for providing the necessary on-premises technical installation & support for our customers.The successful candidate will have 5+ years of experience in POS systems, preferably within the hospitality sector. Excellent...
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Customer Success Manager
1 day ago
Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full timeAbout the RoleThe Customer Success Manager will be responsible for driving retention, renewals, and customer health monitoring across our MRM Product. This key advocate for our customers will ensure their satisfaction and success with our solutions.Key Responsibilities:Customer Relationship Management: Develop strong relationships with customers to...
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Customer Success Consultant
1 week ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeCustomer Success Consultant - Accounting (POS24301)Somerset WestR 20 000 to R 23 000 per month (negotiable depending on your experience)Requirements:Training/ Educator or Consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software...
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Customer Success Manager
4 days ago
Cape Town, Western Cape, South Africa Capita Full timeAs a Customer Success Manager at Capita, you will be responsible for delivering exceptional customer experiences and ensuring the timely resolution of customer inquiries.You will communicate with customers to identify their specific needs, while providing market-leading trading services that increase profitability for the business. The role requires strong...
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Customer Success Expert
4 days ago
Cape Town, Western Cape, South Africa ChatScale Full timeAbout ChatScaleWe're an innovative company that values professional and empathetic communication with our customers. Our team is dedicated to delivering exceptional results, and we're looking for a like-minded individual to join us.Job SummaryThis role offers the opportunity to work in a dynamic environment where you can develop your skills and contribute to...