MS Engineer L3

3 weeks ago


Sandton, South Africa Dimension Data Full time
{"Key Roles and Responsibilities": "


Identify and resolve technical incidents and problems proactively.



  1. Ensure assigned infrastructure is configured, installed, and operational.

  2. Perform necessary checks and respond to alerts.

  3. Identify problems and errors and log incidents in a timely manner.

  4. Investigate and analyse support calls and identify root causes.

  5. Escalate issues to vendors if necessary.

  6. Provide onsite technical support and field engineering services.

  7. Conduct monthly random review of incidents and service requests and recommend quality improvements.

  8. Provide continuous feedback and update systems as prescribed by Dimension Data.




Academic Qualifications: Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).




Required Experience: Solid years of work experience in Engineering function within a medium to large ICT organisation, with solid experience of Managed Services, excellent working knowledge of ITIL processes, and excellent experience working with vendors and/or third parties.




Advantageous Certifications: Up to date and relevant ITIL certification, Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S), Cisco Certified Network Professional - Wireless (CCNP-W), Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT) JNCIA Security, Certified Partner SE - WAN Optimization, Check Point Certified Security Administrator (CCSA), Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI), and Check Point Certified Security Expert (CCSE).




As a MS Engineer L3, you will be responsible for ensuring zero missed service level agreement (SLA) conditions, managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.




This role requires considerable judgement and independent analysis within defined policies and practices, applying analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.




The MS Engineer L3 is part of Dimension Data's team, working with clients to provide proactive service delivery and ensure a high level of service.




If you are a highly skilled MS Engineer looking for a challenging role, this could be the opportunity for you.



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