MS Engineer L3

3 weeks ago


Sandton, South Africa Dimension Data Full time
Job Title: MS Engineer L3

Dimension Data is seeking a highly skilled MS Engineer L3 to join our team. As a key member of our engineering team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • Configure, install, test, and operate assigned infrastructure at client sites
  • Perform necessary checks, apply monitoring tools, and respond to alerts to identify problems and errors
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third-line support calls, identify root causes, and report issues to 3rd party vendors if necessary
  • Conduct monthly random reviews of incidents and service requests, analyze, and recommend improvements in quality
  • Provide continuous feedback to clients and affected parties, and update all systems and/or portals as prescribed by NTT
Requirements:
  • Relevant qualification in IT/Computing
  • Up-to-date and relevant ITIL certification
  • MCSA+VCP, RHCE, or equivalent
  • o365, SCCM, Mimecast
  • 4-5 years of solid work experience in an engineering function within a medium to large ICT organization
  • Experience in managed services, excellent experience working with vendors and/or 3rd parties


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